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May 14, 2009  7:49 PM

Fixing Response Group Tabs in Communicator



Posted by: Tony Bradley
custom tabs, OCS 2007 R2, Office Communications Server, Response Group Service. Office Communicator

One of the innovative features of Office Communications Server 2007 R2 (OCS 2007 R2) was the introduction of Response Groups. The OCS 2007 R2 Response Group Service provides essentially the same functionality is ACD (Automatic Call Distribution) groups have in call centers for decades. Individuals...

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