September 16, 2009 3:24 AM
Posted by: Tony Bradley
CEM,
CRM,
customer experience management,
customer relationship management,
UC,
Unified CommunicationsCompanies have focused for years now on CRM- customer relationship management. They want to make sure they have the right tools in place and measure the right metrics to maximize the value of each customer relationship. Makes sense...for the company.
Now, companies are starting to understand...
October 30, 2008 9:41 PM
Posted by: Tony Bradley
Aspect,
call center,
integration,
Microsoft,
OCS 2007,
Office Communications Server,
presence,
UC,
Unified Communications,
Unified IPBack in June I wrote a post about the newly formed partnership between Aspect Software and Microsoft. Aspect was already an established leader in providing IP-based solutions for call...
October 25, 2008 2:40 AM
Posted by: Tony Bradley
Aspect,
call center,
Microsoft,
OCS 2007 R2,
Office Communications Server,
professional servicesAspect, a leader in providing IP communications solutions for call centers, partnered with Microsoft earlier this year and is hard at work in collaboration with Microsoft to integrate what they offer for call centers with what Microsoft offers for unified communications. Microsoft Office...
August 29, 2008 1:31 PM
Posted by: Tony Bradley
Aspect Software,
call center,
Kevin Schwarz,
Microsoft,
UC,
Unified CommunicationsAspect Software, a major player in unified communications and the largest company focused solely on providing unified communications for the call center, named Kevin Schwarz Executive Vice President of Global Professional Services. Aspect has been providing IP-based solutions in the call center for...
August 29, 2008 1:18 PM
Posted by: Tony Bradley
Aberdeen,
Aspect,
Avaya,
call center,
report,
UC,
Unified CommunicationsThe Aberdeen Group conducted a survey earlier this year regarding the use of unified communications technologies in the call center. According to
July 24, 2008 7:21 PM
Posted by: Tony Bradley
call center,
ecology,
environment,
green,
Nortel,
UC,
Unified CommunicationsWhat's better than delivering an IP-enabled solution that can handle up to 850 concurrent users and allow a call-center to efficiently manage and route calls to agents regardless of their physical location? Delivering that solution using technology that is both economically and ecologically frugal....
June 7, 2008 1:56 PM
Posted by: Tony Bradley
Aspect,
Call Centers,
customer service,
latency,
Microsoft,
UC,
Unified CommunicationsMicrosoft has a unified communications offering for small and medium businesses (SMB) with Response Point. They also have a more robust solution for enterprises providing even more features, functionality, and power for unified communications...
April 22, 2008 12:47 PM
Posted by: Tony Bradley
broadsoft,
CRM,
salesforce.com,
UC,
Unified Communications,
Unified Connector for Salesforce,
VoIP,
Xtended ProgramBroadsoft, a VoIP provider, has developed the Unified Connector for Salesforce, bringing unified communications functionality to Salesforce.com, a pioneer in SaaS (software as a service) and CRM (customer relationship manager). The Unified Connector...
