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contact center

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January 31, 2010  8:22 PM

Aspect Acquires Quilogy



Posted by: Tony Bradley
Aspect, collaboration, contact center, Microsoft, Quilogy, SharePoint, UC, Unified Communications

Aspect has purchased Quilogy, a company with established expertise in Microsoft unified communications and SharePoint collaboration, for an undisclosed price. A NetworkWorld article summarizing the acquisition says "Aspect will apply SharePoint directly to contact centers, for example, enabling...

December 31, 2009  9:56 AM

Unified Communications: Steroids for the Contact Center



Posted by: Tony Bradley
Aspect, call center, contact center, customer support, UC, Unified Communications

Have you ever called a customer support contact center and found that the Level 1 support technician that answered the phone didn't have the knowledge or experience to help you? That is rhetorical. If you have *ever* called a contact center, it is a virtual guarantee that this scenario has occurred...


December 17, 2009  11:45 PM

AltiGen Max Communications Server Gets Microsoft Seal of Approval



Posted by: Tony Bradley
AltiGen, contact center, gateway, Microsoft, OCS 2007, Office Communications Server, PSTN, UC, Unified Communications

AltiGen Communications hasĀ successfully completed Microsoft's Open Interoperability Program (OIP) for Office Communications Server 2007 R2, becoming the first company to offer both an all-in-one...


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