Unified Communications: Click to talk:



August 25, 2008  3:42 AM

Nortel Interactive Communications Platform

Posted by: Tony Bradley
click-to-call, click-to-chat, Evangelyze Communications, ICP, instant messaging, Interactive Communications Platform, Nortel, Office Communicator, Web 2.0

One of the next big frontiers for Unified Communications is integrating UC functionality into call centers or customer supportĀ departments. Granted, most organizations are still struggling to manage the original frontier of how to deploy UC in the first place and realize the values and benefits it...


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