Aug 28 2008 3:21AM GMT
Posted by: Tony Bradley
new york,
CitiField,
Shea Stadium,
Mets,
Unified Communications,
UC,
Nortel
I guess new baseball stadiums are all the rage in New York. Both the Yankees and the Mets are constructing new stadiums which should be set for the 2009 season. As the Mets move across the parking lot from Shea Stadium to CitiField, they are also moving to cutting-edge communications by deploying a Nortel unified communications network which will allow the employees of the Mets organization to collaborate and communicate in new ways that will help them to be more productive and efficient. According to an article from NetworkWorld, “Citi Field will have as many as 250 Wi-Fi access points to support a range of functions, including wireless ticket-scanning and letting fans order food from their seats.” To learn more about how the Nortel UC solution will enhance and improve communications for the employees and the fans at CitiField, read Unified Communications Takes Center Field at Ball Park.
Aug 25 2008 3:42AM GMT
Posted by: Tony Bradley
instant messaging,
Office Communicator,
Evangelyze Communications,
Web 2.0,
click-to-chat,
click-to-call,
ICP,
Interactive Communications Platform,
Nortel
One of the next big frontiers for Unified Communications is integrating UC functionality into call centers or customer support departments. Granted, most organizations are still struggling to manage the original frontier of how to deploy UC in the first place and realize the values and benefits it delivers. But, the ability to leverage those same benefits and increased efficiency can really translate to ROI when you are talking about how hundreds or thousands of calls are routed for customer support centers. Nortel has introduced their Interactive Communications Platform, or ICP, which provides Web 2.0 style widgets that companies can incorporate into their web sites which will provide customers with the ability to initiate instant messaging sessions with company representatives, or use a click to call function which will automatically initiate a call back from the customer support center to the customer. Evangelyze Communications has also developed a click to chat utility that links with the Office Communicator instant messaging functionality to allow customers to chat in real-time with Evangelyze Communications representatives and get answers to their questions.
Jul 24 2008 7:21PM GMT
Posted by: Tony Bradley
ecology,
environment,
green,
Unified Communications,
UC,
call center,
Nortel
What’s better than delivering an IP-enabled solution that can handle up to 850 concurrent users and allow a call-center to efficiently manage and route calls to agents regardless of their physical location? Delivering that solution using technology that is both economically and ecologically frugal. One aspect of Nortel’s offerings which is fairly unique in the marketplace is the fact that they provide a product line designed to run with a minimal carbon footprint and help companies be more environmentally responsible. For more about Nortel’s project to deliver the Melbourne call center for PCI, read this article from Green.TMCNet.com.
Jul 2 2008 2:12PM GMT
Posted by: Tony Bradley
Ministry of Water Resources,
MWR,
UC,
Unified Communications,
Nortel,
China
Well, at least the Ministry of Water Resources of the People’s Republic of China chose Nortel. After a two-year evaluation and selection process, The Ministry of Water Resources selected Nortel to enable increased collaboration and productivity by merging voice, data, video and presence information and providing a unified communications platform. China represents a huge market, and this is a fairly significant win for Nortel. More than that, it validates the value and capabilities of Nortel’s unified communications solutions that a customer as large and selective, and with critical communications need such as a Chinese government agency opted to go with Nortel over competing solutions.
Jun 3 2008 3:13PM GMT
Posted by: Tony Bradley
Security,
VAR,
Unified Communications,
UC,
VoIP,
ETM System,
SecureLogix,
Nortel
Nortel has formed an alliance with SecureLogix to enable Nortel VAR’s to market and sell the SecureLogix ETM System and other security services in conjunction with Nortel’s new Voice Security Services offering. Adding to the arsenal already available to Nortel VAR’s, the SecureLogix ETM System provides a powerful voice security and management platform. Nortel customers will be able to optimize their investment in voice technologies, while protecting the voice and data networks from telephony-based attacks and abuses. Unified communications and VoIP are hot technologies that many companies have adopted or are looking at implementing soon, but few have taken the time to understand the security risks or proactively safeguard their unified communications investment. Nortel and SecureLogix are moving in the right direction by recognizing the security concerns and providing products and services to help their customers leverage the benefits of these new technologies securely.
May 31 2008 12:47PM GMT
Posted by: Tony Bradley
OCS,
Mac Messenger 7.0,
Unified Communications,
UCC,
UC,
Mac,
Microsoft,
Evangelyze,
Office Communications Server 2007,
Joe Schurman,
OCS 2007,
Office Communications Server
If you are a Mac user, as an ever-increasing percentage of you seem to be, you may be feeling left out of the unified communications revolution. As Microsoft, Cisco, Avaya, IBM, and a host of smaller players all vie to establish their share of the UC pie, the Mac operating system has been largely ignored. According to Evangelyze Founder and Executive Director Joe Schurman, Microsoft has changed that with the introduction of Mac Messenger 7.0. This initial step at integrating Macs with Office Communications Server 2007 does not include Live Meeting or enterprise voice support, but it does enable Mac users to benefit from video, audio, presence, and instant messaging with other users in an OCS 2007 / UCC infrastructure.
May 31 2008 12:16PM GMT
Posted by: Tony Bradley
UC,
VoIP,
Unified Communications,
Nortel,
Dallas,
Global Connect 2008
This is admittedly very short notice, but in my defense I just learned of this conference myself and its in my ‘back yard’ so to speak. The Global Connect 2008 conference is being held at the Gaylord Texan Resort in Grapevine, TX near Dallas starting tomorrow, June 1. Actually, for some there is even a Leadership Conference being held today. The stuff going on Sunday is primarily Special Interest Group meetings and such, along with a reception being hosted by Nortel. Nortel’s President of Enterprise Solutions, Joel Hackney, is also kicking off the general session with a keynote speech. For more details about the conference and what you can expect to see or learn there, take a look at the Advance Program.
May 8 2008 12:36PM GMT
Posted by: Tony Bradley
government,
Security,
VoIP,
DOD,
Department of Defense,
IPv6,
Unified Communications,
UC,
Application Server 5300,
Nortel
Companies generally have confidential information- financial projections, intellectual property, trademarked secret formulas, etc. But, the magnitude of secrecy and the need for confidentiality pale in comparison with a government, especially the United States government. Nortel has developed a new unified communications solution based on their Application Server 5300, which provides the level of service assurance and security that government agencies, and civilian agencies linked with the government require. The new offering complies with IPv6 and Department of Defense (DoD) requirements for secure, resilient VoIP and unified communications. The Nortel appliance also supports multi-level precedence and pre-emption, a DoD system to enable the most critical communications higher priority over existing calls.
Apr 11 2008 3:31PM GMT
Posted by: Tony Bradley
Unified Communications,
UC,
SCS500,
SIP,
IBM,
Dell,
Nortel
Built on an open source foundation, with the collaboration of the open source community in the SIPFoundry Project, Nortel’s new SCS500 (Software Communications System) provides small and medium businesses from 30 to 500+ employees with an affordable unified communications solution. The SCS500 is a SIP-centric unified communications product that provides instant messaging, presence, IP telephony, conferencing, and other unified communications capabilities. Nortel believes that there are 5 key elements to unified communications for the SMB market: productivity, efficiency, flexibility, cost savings, and mobility. They believe that the SCS500 delivers on each of these elements. The SCS500 is offered on popular Dell and IBM server platforms. You can learn more about the Nortel SCS500 in this CNNMoney.com article.
