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Aug 29 2008   1:31PM GMT

Aspect Names Head of Global Professional Services



Posted by: Tony Bradley
call center, Kevin Schwarz, Unified Communications, UC, Microsoft, Aspect Software

Aspect Software, a major player in unified communications and the largest company focused solely on providing unified communications for the call center, named Kevin Schwarz Executive Vice President of Global Professional Services. Aspect has been providing IP-based solutions in the call center for some time, and they joined forces with Microsoft earlier this year. The Microsoft partnership is based on a joint-effort to take Aspect’s dominant position in call center IP solutions and integrate it with Microsoft’s unified communications platform. The resulting combination opens a number of new possibilities and it will be Schwarz’s responsibility to identify and exploit new markets and opportunities. Check out this Marketwatch.com article to learn more about Aspect’s new addition.

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Aug 29 2008   1:18PM GMT

Report: Unified Communications in the Call Center



Posted by: Tony Bradley
Avaya, Aspect, report, Aberdeen, call center, Unified Communications, UC

The Aberdeen Group conducted a survey earlier this year regarding the use of unified communications technologies in the call center. According to this Marketwatch.com article, one of the authors of the report said “Unified communications is as much about the business, finding the right business process to UC-enable, and finding the right return on investment for the right departments. A small number — 23% — have some form of unified communications implemented, but an astounding 50% of customers surveyed are or will be evaluating unified communications in the next eighteen months.” Aberdeen reports usually cost money, but Aspect Software and Avaya have sponsored this report so that you can download it for free (until September 26).

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Jul 24 2008   7:21PM GMT

Nortel Delivers “Green” UC for Call Center



Posted by: Tony Bradley
ecology, environment, green, Unified Communications, UC, call center, Nortel

What’s better than delivering an IP-enabled solution that can handle up to 850 concurrent users and allow a call-center to efficiently manage and route calls to agents regardless of their physical location? Delivering that solution using technology that is both economically and ecologically frugal. One aspect of Nortel’s offerings which is fairly unique in the marketplace is the fact that they provide a product line designed to run with a minimal carbon footprint and help companies be more environmentally responsible. For more about Nortel’s project to deliver the Melbourne call center for PCI, read this article from Green.TMCNet.com.

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