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September 30, 2009  3:20 AM

SIP Communications for Dummies- 2nd Edition



Posted by: Tony Bradley
Alan Johnston, Avaya, Lawrence Miller, Peter Gregory, session initiation protocol, SIP, SIP Communications for Dummies

Avaya has sponsored the free eBooklet- SIP Communications for Dummies-2nd edition. The book is written by Lawrence Miller and Peter Gregory, with a foreword by Alan Johnston and covers a range of topics...

June 29, 2009  3:12 PM

Nortel UC For Sale



Posted by: Tony Bradley
Avaya, bankruptcy, for sale, Networking, nokia-siemens, Nortel, siemens-enterasys, Unified Communications, wireless communications

Unified communications is still a young, emerging industry. In its short lifespan the number of players has quickly grown. One of the biggest companies in unified communications has been Nortel. The Canadian network hardware giant had a solid relationship with Microsoft and visions of grandeur of...


April 2, 2009  12:55 PM

A Recipe for Success



Posted by: Tony Bradley
Avaya, Cisco, Evangelyze Communications, Joe Schurman, Microsoft, Nortel, SmartSIP, Unified Communications, Voicecon 2009, VoIP

Remember when Cisco was a network hardware company? Cisco and networking were virtually synonymous and you knew who to call if you needed a router or a switch. Once upon a time, Avaya was a provider of enterprise communications equipment. If you needed phones or maybe an IP PBX, you could call...


January 26, 2009  6:27 PM

Avaya Muddies the UC Waters



Posted by: Tony Bradley
Avaya, small business, telephony, UC, Unified Communications

Unified communications is a hot technology. It is all the rage and businesses around the world are scrambling to understand what it is and what it means for them. Will unified communications deliver value? I suppose that could depend on how you define unified communications. As of yet, there is no...


August 29, 2008  1:18 PM

Report: Unified Communications in the Call Center



Posted by: Tony Bradley
Aberdeen, Aspect, Avaya, call center, report, UC, Unified Communications

The Aberdeen Group conducted a survey earlier this year regarding the use of unified communications technologies in the call center. According to


August 23, 2008  12:56 PM

NBC Olympics Leverages Avaya UC



Posted by: Tony Bradley
2008 Olympics, 2012 Olympics, Avaya, Beijing, London, NBC, UC, Unified Communications

The Olympics occur every four years. However, because the Summer Olympics and Winter Olympics are staggered, there is actually an Olympics every 2 years. Since NBC TV has the contract to televise the Olympics here in the United States for the foreseeable future, that means that every 2 years they...


June 30, 2008  2:32 PM

Integrating Avaya with Microsoft UC



Posted by: Tony Bradley
Avaya, integration, Microsoft, ROI, UC, UCC, Unified Communications

One of the promises of unified communications, particularly Microsoft Unified Communications, is the ability to leverage the existing telecommunications infrastructure. Selling UC to upper management and proving the ROI is significantly more difficult if it means ripping out and disposing of the...


May 8, 2008  2:28 AM

Avaya Adds Speech Recognition to One-X



Posted by: Tony Bradley
Avaya, communicator, Mobile, One-X, speech recognition, UC, Unified Communications

Avaya's flagship unified communications platform, One-X Communicator, now has speech recognition as well. One-X offers a flexible and versatile interface for unified communications,...


March 12, 2008  3:12 AM

Microsoft and Nortel Strengthen UC Partnership



Posted by: Tony Bradley
Avaya, Cisco, Microsoft, Nortel, Office Communications Server 2007, Office Communicator 2007, SIP, UCC, Unified Communications, VoIP

Officially, Microsoft and Nortel have been buddies on the Unified Communications front for over a year and a half. Prior to now, however, the partnership was more rhetoric and lip...


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