I know, I know. You’re saying ‘well, duh’. Of course you should plan ahead. Have you ever seen anyone start laying a foundation and building the frame of a house without a plan? I don’t think so. Let’s face it- if you just start nailing 2×4’s together you have no way of knowing what the end result will look like and I doubt you’d want to risk your life by stepping inside the resulting structure.
That same common sense applies to almost everything in life- particularly IT projects like a unified communications implementation. As my SearchVoIP counterpart Robin Gariess points out, “Often, network and telecom staffs rush to start the project when instead they should slow down, consider the unified communications strategy, and make sure all the pieces are in place to ensure a successful project — for those operating the unified communications (UC) support system and for those using it.”
Make sure you stop, take a breath, and devise a sound implementation strategy so that your unified communications environment will look more like the Eiffel Tower and less like the Leaning Tower of Pisa.