On our home phones and mobile phones we more or less take it for granted that the Caller ID will display the name of the person or organization calling in addition to the originating phone number. In fact, many people simply refuse to answer calls from “Unknown Caller” and let them go to voicemail by default. With Microsoft Unified Communications and Office Communications Server 2007 this has not been the case.
Thankfully, amid a slew of other recent updates, Microsoft also corrected this glaring error in call management. Mike Stacy, a Director with Evangelyze Communications, illustrates the difference with before and after screen shots in his blog entry on this subject. Stacy also points out some additional steps necessary to ensure the updates work with Office Communicator, and to configure Office Communications Server 2007 to also display caller information on outbound calls.