In a past life, I managed a PBX system. I was thrust into one of those jack-of-all-trades IT positions where I was basically tasked with deploying, administering, troubleshooting, and maintaining anything with a plug. From pencil sharpeners to servers, and desktop PC’s to laser printers, it was all my responsibility, and the PBX phone system was based in the server room so it became mine to manage. From what I recall, it was archaic and cumbersome. Just adding a phone line or a new user was a project in and of itself. That was a mere 10 years ago. Now, we have VoIP and Unified Communications, and all of the miraculous wonders those technologies bring with them. For small and medium businesses, Microsoft has a tool that is simply awesome- ResponsePoint. Evangelyze Founder and Executive Director Joe Schurman presented a demonstration of the power and simplicity of ResponsePoint at the SMB Nation conference in New York this past weekend. Visit the ResponsePoint site and watch some of the demos. I think it will blow you away. If you want more information about ResponsePoint, you can contact Evangelyze.