SP2 adds a number of new features that users have been asking for since SP1 was released last summer. With SP2, the Response Point Auto Attendant feature can now be configured on a schedule. That enables customers to set up the Auto Attendant so it only answers during off-hours, or holidays, or whenever needed. SP2 also adds parked call return. That means that a parked call will ring back to get someone’s attention after a defined timeframe (no longer than 3 minutes). That helps to ensure that customers aren’t forgotten and left on hold forever.
There are many more new features and improvements. There are new technologies for improving call quality, VPN connectivity, analog phone line capabilities, and general overall improvements in Response Point performance. Check out the Microsoft Response Point SP2 site to learn more about the latest features and to download SP2. If you are looking for a resource to really help you understand, deploy, configure, or sell Response Point phone systems, read Harry Brelsford’s Microsoft Response Point Primer – Cut the Strings.