Recently at VoiceCon Evangelyze Communications announced their SmartVoIP solution which enables customers to bridge Microsoft Office Communications Server and Microsoft’s small and medium business phone system, Response Point, to deliver unified communications to remote or branch office locations. Following on the heels of that release, Evangelyze Communications is also offering SmartChat.
Mike Stacy, a Director with Evangelyze Communications, explains in his blog what separates SmartChat from other live chat type applets found on web sites. “In addition to simple chat, SmartChat has capabilities for reporting on the browser history (“I see you were looking at sweaters on our website”), enabling co-browsing (automatically navigating the web visitor’s browser), integrating with Microsoft CRM, and adding audio/video or desktop sharing to the conversation. Best of all, you don’t need any additional software on either side of the conversation. Flash is required for audio/video, but most people on the web already have this anyway.”
In Stacy’s blog, he also mentions that Microsoft is conducting a case study based on SmartChat and the ability to tap into the Microsoft Office Communications Server in new and innovative ways that extend its unified communications capabilities.