Unified Communications: Click to talk

Nov 22 2008   6:18AM GMT

Evangelyze Communications SmartChat



Posted by: Tony Bradley
Tags:
Evangelyze Communications
Microsoft
Mike Stacy
OCS 2007
Office Communications Server
Response Point
SmartChat
SmartVoIP
UC
Unified Communications

Recently at VoiceCon Evangelyze Communications announced their SmartVoIP solution which enables customers to bridge Microsoft Office Communications Server and Microsoft’s small and medium business phone system, Response Point, to deliver unified communications to remote or branch office locations. Following on the heels of that release, Evangelyze Communications is also offering SmartChat.

Mike Stacy, a Director with Evangelyze Communications, explains in his blog what separates SmartChat from other live chat type applets found on web sites. “In addition to simple chat, SmartChat has capabilities for reporting on the browser history (“I see you were looking at sweaters on our website”), enabling co-browsing (automatically navigating the web visitor’s browser), integrating with Microsoft CRM, and adding audio/video or desktop sharing to the conversation.  Best of all, you don’t need any additional software on either side of the conversation.  Flash is required for audio/video, but most people on the web already have this anyway.”

In Stacy’s blog, he also mentions that Microsoft is conducting a case study based on SmartChat and the ability to tap into the Microsoft Office Communications Server in new and innovative ways that extend its unified communications capabilities.

 Comment on this Post

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when other members comment.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: