Customers Share Benefits of UC

At VoiceCon 2008 in Orlando, some of the early adopters of the new unified communications initiatives shared some of the benefits they have experienced as a result of migrating to UC. Some claim reduced communications costs, increased productivity, or faster customer service response times. According to this Network World article, one of the main issues that customers have with UC, particularly these early adopters, is the lack of standards or compatibility between different vendors. With proprietary solutions, early adopters sometimes paint themselves into a corner and may experience reduced value from their UC investment if the platform they choose does not evolve and expand the way the company needs.