As unified communications entered into the mainstream consciousness, a few major players emerged. Two of them were Cisco and Microsoft. They have very different visions for what unified communications means and very different approaches to get their customers there.
At one point, they actually called a cease fire of sorts and agreed to cooperate in the interest of the greater good. That amiable agreement was quickly tossed aside though once they started rolling out products and one-upping each other about which is the right way to do it.
Now Gurdeep Singh Pall, the head of Microsoft’s Unified Communications team, offers up some insights in a recent blog post. He claims that Cisco has now seen the error of their ways and that they are shifting gears and reversing course to try and play catch-up with Microsoft’s Unified Communications platform. Recent purchases, like the announcement that Cisco is buying Jabber, seem to support this change of strategy and direction on the part of Cisco.