I recently wrote an article about taking a step-by-step, “eat the elephant one bite at a time” approach to unified communications. Unified communications is a hot concept with almost ‘Holy Grail’ like expectations for many companies. It certainly has the ability to cut costs, improve productivity, increase efficiency and more, but it takes some upfront planning to get it right.
Jamie Ryan, Senior Vice President of IT and Chief Information Officer of Aspect, wrote this eWeek.com article about building a successful unified communications strategy which similarly stresses that “evaluating the technology necessary for a rollout and developing a timeline is key to the success of any UC strategy.”
Ryan goes on to discuss the need to assess the underlying network infrastructure to make sure it is capable of providing the bandwidth and quality necessary for unified communications and upgrading the network if need be.
The article provides an interesting and informative look at the approach that Aspect took to planning and deploying unified communications internally. The process followed by Aspect can help you to understand the sorts of questions that should be considered and pitfalls to avoid as you explore implementing unified communications for your organization.