Posted by: Tony Bradley
BT, Finder, Microsoft, OCS, UC, Unified Communications, voice
BT, a leading global IT consultancy and service provider and a key partner for Microsoft Unified Communications, has developed an innovative new tool that extends the functionality of Microsoft Office Communications Server.
BT’s Finder utility allows users of Microsoft Unified Communications to determine how and when communications get to them. Finder can be configured to filter communications based on specified criteria and reroute them to other users or groups while a user is away on business or out on vacation. Urgent or critical communications can be automatically converted from email text to speech and forwarded to voicemail or to a mobile phone in order to communicate with users without immediate access to email.
Finder accelerates delivery of critical information to the right person at the right time. It allows users to focus on business issues while the system handles presence, preference and device attributes in the background. In addition, Finder is another illustration of the impact of software-powered voice and the potential that exists when communications can be managed in a way that improves efficiency and enhances productivity.