Posted by: Tony Bradley
BT, OneVoice, presence, UC, Unified Communications
BT is expanding their OneVoice voice-oriented VPN service and incorporating unified communications capabilities. OneVoice already allows customers to realize cost savings and make calls around the world, but the new and improved service will include SIP connectivity and bring unified communications features such as presence to the OneVoice service.
Presence will allow users to see whether or not their intended recipient is available to receive a call or not. That insight can help them to communicate more efficiently and enable them to determine the best method of communicating given the urgency (or lack thereof) of the message being delivered.