Posted by: Tony Bradley
Aspect, call center, integration, Microsoft, OCS 2007, Office Communications Server, presence, UC, Unified Communications, Unified IP
Back in June I wrote a post about the newly formed partnership between Aspect Software and Microsoft. Aspect was already an established leader in providing IP-based solutions for call centers, and Microsoft is an established leader in providing unified communications solutions. The obvious goal of their union was to bring the features and benefits of unified communications into the IP-based call center, and provide a new market for Microsoft unified communications by expanding the capabilities of their UC offering to address the call center.
Aspect recently announced that this December they will roll out Unified IP v6.6. According to the article “Aspect Unified IP 6.6 is designed to offer an ask-an-expert capability using the instant messaging and presence technology available in Microsoft Office Communications Server 2007. This newest feature enables Aspect Unified IP to seamlessly integrate to Microsoft Office Communications Server 2007 to specifically request real-time presence information.”