Posted by: Tony Bradley
Aspect, call center, Microsoft, OCS 2007 R2, Office Communications Server, professional services
Aspect, a leader in providing IP communications solutions for call centers, partnered with Microsoft earlier this year and is hard at work in collaboration with Microsoft to integrate what they offer for call centers with what Microsoft offers for unified communications. Microsoft Office Communications Server 2007 R2, projected for release in February of 2009, includes a variety of new features that will provide additional capabilities for call center environments. As the partnership evolves and the tools offered by Aspect and Microsoft are integrated, Aspect has now announced a new professional services and systems integration arm to help customers with architecting, implementing, and administering a Microsoft Unified Communications infrastructure.