Posted by: Tony Bradley
Aspect, collaboration, contact center, Microsoft, Quilogy, SharePoint, UC, Unified Communications
Aspect has purchased Quilogy, a company with established expertise in Microsoft unified communications and SharePoint collaboration, for an undisclosed price.
A NetworkWorld article summarizing the acquisition says “Aspect will apply SharePoint directly to contact centers, for example, enabling such services as expert search in which agents can find subject matter experts company-wide to answer callers’ questions.”
It should be interesting to see how Aspect takes the skills and intellectual property of Quilogy and expands its portfolio of unified communications and contact center offerings.