Unified Communications: Click to talk:

December, 2009


December 31, 2009  9:56 AM

Unified Communications: Steroids for the Contact Center

Tony Bradley Tony Bradley Profile: Tony Bradley

Have you ever called a customer support contact center and found that the Level 1 support technician that answered the phone didn't have the knowledge or experience to help you? That is rhetorical. If you have *ever* called a contact center, it is a virtual guarantee that this scenario has occurred...

December 31, 2009  9:45 AM

VoIP is Low-Hanging Fruit for Attackers

Tony Bradley Tony Bradley Profile: Tony Bradley

VoIP (voice over IP) infrastructures are generally not as secure as the networks they ride on, and they provide attackers with a weakest link in the chain to exploit as a back door to the rest of the network. An


December 31, 2009  9:22 AM

Bad Economy Translates to Good UC Market

Tony Bradley Tony Bradley Profile: Tony Bradley

The economy has been rough throughout 2009. Even as it has thawed some, businesses are still reluctant to open the vault and start spending again just...


December 31, 2009  12:37 AM

2009: A Year in Review for Microsoft Unified Communications

Tony Bradley Tony Bradley Profile: Tony Bradley

I suppose we can blame the crappy economy, but looking back on 2009 the unified communications market seems sort of stagnant. Granted, Microsoft released Office Communications Server 2007 R2, and much later in the year Exchange Server 2010, but it just doesn't feel like much happened. That will...


December 31, 2009  12:18 AM

Nuance Expands Voice-to-Text with Spinvox Acquisition

Tony Bradley Tony Bradley Profile: Tony Bradley

Nuance, maker of the popular speech-to-text software Dragon Naturally Speaking (also offered in a convenient iPhone size),


December 31, 2009  12:03 AM

Cisco Finally Closes Tandberg Deal

Tony Bradley Tony Bradley Profile: Tony Bradley

When a company (Cisco, for example) makes an offer to acquire another company (like Tandberg), the announcement itself is treated as, and perceived by many, as a done deal. The


December 30, 2009  12:03 AM

Focus on the Technology, Not the Buzz Words

Tony Bradley Tony Bradley Profile: Tony Bradley

What is "unified communications"? That is a subjective, and fiercely debated question. I think it's important for organizations not to get caught up in the naming conventions or even trying to define what unified communications is, or isn't.


December 29, 2009  11:39 PM

FoIP: Unified Communications Meets 1976

Tony Bradley Tony Bradley Profile: Tony Bradley

One of the less common elements of unified communications is FoIP--Fax over IP. There are a variety of benefits for organizations that rely on faxing to Bookmark and Share     0 Comments     RSS Feed     Email a friend


December 29, 2009  11:27 PM

Scope of UC “Market” Up for Debate

Tony Bradley Tony Bradley Profile: Tony Bradley

Unified communications is many things to many organizations. There is no set collection of elements or functions required in order to call it "unified communications", and the fluid and varying nature make it virtually impossible to define the unified communications market. As


December 20, 2009  11:51 PM

Catalyst and Sipera Team Up to Deliver UC Security

Tony Bradley Tony Bradley Profile: Tony Bradley

Catalyst Telecom, a sales unit of ScanSource, has partnered with Sipera Systems to deliver Sipera's UC and VoIP security solutions.  According to the


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