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September, 2009


September 30, 2009  3:20 AM

SIP Communications for Dummies- 2nd Edition



Posted by: Tony Bradley
Alan Johnston, Avaya, Lawrence Miller, Peter Gregory, session initiation protocol, SIP, SIP Communications for Dummies

Avaya has sponsored the free eBooklet- SIP Communications for Dummies-2nd edition. The book is written by Lawrence Miller and Peter Gregory, with a foreword by Alan Johnston and covers a range of topics...

September 27, 2009  2:45 PM

Clearing the Fog Around Unified Communications



Posted by: Tony Bradley
effective, efficient, leverage, maximize, UC, Unified Communications, video tutorial

Will there come a point when we can stop talking about how confusing / perplexing / foggy / murky / cloudy / or otherwise 'complicated' the concept of unified communications is? I mean, the very nature of unified communications is based around simplifying and streamlining- so why is it so difficult...


September 24, 2009  3:58 AM

It (Almost) Never Hurts to Update



Posted by: Tony Bradley
patch, troubleshoot, UC, Unified Communications, update

One of the steps that should be on somewhere in the top 5 troubleshooting steps for virtually any problem is 'download and apply most current update' for the software or hardware in question (and/or peripheral software or hardware that could be related to the problem). Another top 5 step would...


September 23, 2009  2:29 AM

Broadview Offering Hosted VoIP Nationwide



Posted by: Tony Bradley
Broadview, hosted VoIP, OfficeSuite, VoIP

Broadview has an established presence in the Northeast and New England where it has developed its OfficeSuite hosted VoIP service. OfficeSuite is similar in many ways to Google Voice. It includes "hot desking" which allows users to make and receive calls using any OfficeSuite phone on their...


September 21, 2009  11:23 PM

UC Market Rebounding and Prospects Looking Good



Posted by: Tony Bradley
economy, IT, market, recession, revenue, UC, Unified Communications

This is a short post just to highlight two stories I saw today which seemed to fit well together. The first one reports that the UC market had its first quarter...

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September 20, 2009  2:51 AM

Secure Your Mobile Devices with DUST



Posted by: Tony Bradley
Compliance, DUST Model, Mobile, Security, Wireless

Mobile devices are a critical component of enterprise communications and a core element of unified communications. They used to just be phones, but now they are more like tiny micro-laptops that fit in a pocket. With that increased functionality and ability to store massive amounts of data comes an...


September 18, 2009  11:08 PM

Achieving UC Utopia



Posted by: Tony Bradley
presence, single number, SIP, SIP URI, UC, Unified Communications

What is the ultimate goal of unified communications? For you, the user? Organizations have all kinds of potential reasons for adopting unified communications. Cut costs. Improve efficiency. Communicate more effectively. Streamline business processes. Converge voice / network administration. The...


September 16, 2009  3:24 AM

Unified Communications Helps Improve Both CRM and CEM



Posted by: Tony Bradley
CEM, CRM, customer experience management, customer relationship management, UC, Unified Communications

Companies have focused for years now on CRM- customer relationship management. They want to make sure they have the right tools in place and measure the right metrics to maximize the value of each customer relationship. Makes sense...for the company. Now, companies are starting to understand...


September 15, 2009  4:54 AM

Putting All Your UC Eggs in One Basket



Posted by: Tony Bradley
Gartner, Magic Quadrant, Microsoft, UC, Unified Communications, VoIP

It seems like just yesterday I was questioning the validity and value of the Gartner Magic Quadrant. My own opinion aside, executives and customers still value the information, and there...


September 14, 2009  12:30 AM

Disappearing Value of the Magic Quadrant



Posted by: Tony Bradley
analyst, Forrester, Gartner, Magic Quadrant, report, UC, Unified Communications, VoIP

The media likes to quote analysts and survey reports, but do reports like the Gartner Magic Quadrant provide any useful information for customers? I have thought for some time that organizations like Gartner, Forrester, and others have an inflated view of their self-worth. The analysts...


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