August 31, 2008 8:31 PM
Posted by: Tony Bradley
Gartner,
IP PBX,
Magic Quadrant,
Microsoft,
NoJitter.com,
OCS 2007,
telephony,
UC,
Unified CommunicationsThose who follow technology trends in business are probably familiar with the coveted Gartner Magic Quadrants. What has shocked many in the communications arena is that Gartner recently added a new player to their Magic Quadrant for corporate telephony- Microsoft. Microsoft is well known in many...
August 31, 2008 8:23 PM
Posted by: Tony Bradley
Nortel,
Pingtel,
SMB,
UC,
Unified Communications,
VoIPNortel is a major player in the unified communications arena. Much of their VoIP and UC technology is built on Pingtel's open source solutions. In their effort to strengthen their product line and improve their ability to deliver innovative UC soutions for the SMB (small and medium business)...
August 31, 2008 8:19 PM
Posted by: Tony Bradley
Aastra,
HP,
ProCurve Alliance,
ResponsePoint,
UC,
Unified CommunicationsAastra, a global provider of communications equipment, and one of the three vendors supplying hardware for Microsoft's ResponsePoint communications system, announced that they have joined HP's ProCurve Alliance. According to
August 29, 2008 1:40 PM
Posted by: Tony Bradley
corporate culture,
education,
Evangelyze Communications,
ROI,
training,
UC,
Unified Communications,
userUnified Communications is many things to many people. Many organizations (and even some experts) are still struggling to define what it is, what it isn't, what are the features and benefits, and what are the pitfalls. Arguments can be made about how it will streamline communications and allow the...
August 29, 2008 1:31 PM
Posted by: Tony Bradley
Aspect Software,
call center,
Kevin Schwarz,
Microsoft,
UC,
Unified CommunicationsAspect Software, a major player in unified communications and the largest company focused solely on providing unified communications for the call center, named Kevin Schwarz Executive Vice President of Global Professional Services. Aspect has been providing IP-based solutions in the call center for...
August 29, 2008 1:18 PM
Posted by: Tony Bradley
Aberdeen,
Aspect,
Avaya,
call center,
report,
UC,
Unified CommunicationsThe Aberdeen Group conducted a survey earlier this year regarding the use of unified communications technologies in the call center. According to
August 28, 2008 3:21 AM
Posted by: Tony Bradley
CitiField,
Mets,
new york,
Nortel,
Shea Stadium,
UC,
Unified CommunicationsI guess new baseball stadiums are all the rage in New York. Both the Yankees and the Mets are constructing new stadiums which should be set for the 2009 season. As the Mets move across the parking lot from Shea Stadium to CitiField, they are also moving to cutting-edge communications by...
August 25, 2008 3:42 AM
Posted by: Tony Bradley
click-to-call,
click-to-chat,
Evangelyze Communications,
ICP,
instant messaging,
Interactive Communications Platform,
Nortel,
Office Communicator,
Web 2.0One of the next big frontiers for Unified Communications is integrating UC functionality into call centers or customer support departments. Granted, most organizations are still struggling to manage the original frontier of how to deploy UC in the first place and realize the values and benefits it...
August 23, 2008 1:19 PM
Posted by: Tony Bradley
Director,
Edge,
Evangelyze Communications,
Mediation,
Microsoft,
Mike Stacey,
OCS 2007,
UC,
Unified CommunicationsThose familiar with Microsoft Unified Communications and how to deploy and configure Microsoft Office Communications Server 2007 are likely familiar with the Edge and Mediation roles. The OCS Edge server allows external or public access to the OCS 2007 resources, and the Mediation server 'mediates'...
