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Feb 28 2010   9:25AM GMT

12 Smart Ways to Save Time and Effort with Enterprise VoIP Software – Part 4 of 4



Posted by: Tony Bradley
Tags:
IP telephony
UC
Unified Communications
VoIP

Part 1: 12 Smart Ways to Save Time and Effort with Enterprise VoIP Software

Part 2: 12 Smart Ways to Save Time and Effort with Enterprise VoIP Software

Part 3: 12 Smart Ways to Save Time and Effort with Enterprise VoIP Software

Cut Costs for Equipment by Using IP Phones Instead of PCs

XML service technology allows delivering interactive content right to an IP phone display and thus using it instead of a PC. With this capability you can streamline many business processes without equipping workplaces with PCs. For example, you can:

  • access
    • timely updated (due to integration with HRM software) corporate address book to find quickly a necessary contact with advanced search capabilities
    • corporate databases in accordance with your access rights
  • send quick text/voice messages to the selected users/user groups
  • deliver content to a user/user group
  • alert your employees when a panic button is pushed or a fire alarm is detected
  • set a preferable way of communication
  • sign-in for/sign-out from work (due to integration with ERP software)

Your benefits: IP phone services can help you:

  • save your employee time on daily tasks
  • save money on workplace equipment

Another tool to get maximum benefits from your enterprise VoIP network is call accounting software.

Decrease Your Employee Telecom Costs

Modern call accounting software is not only a tool to control employee telecom costs. As call-accounting software provides you with various reports on user phone conversations that are built on the base of call detail records (CDRs) received from your IP PBX, you can use it to derive information about

  • phone expenses of each user/user group
  • peak phone network hours
  • the longest and the most expensive calls, etc.

By grounding on these data you can

  • compose an appropriate call plan to smooth out peak phone network hours
  • set a number of rules to limit employee “friends & family” calls and even deny such communications at peak load hours to decrease both unnecessary expenses and network load

Moreover, you can setup your call accounting software to reduce telecom costs with

  • individual limits on telephony expenses for each user/user group
  • restrictions on long-distance calls and/or calls to flagged numbers (city/country codes)
  • grouping calls by users/user groups and allocating expenses properly to correct budgets (enabling charge back to departments, cost centers and clients)

You can also set you call accounting software to track

  • unanswered calls and control if your employees return calls in a timely manner
  • calls to/from suspicious phone numbers
  • calls to special extensions used for your marketing/advertising campaigns

Your benefits: call-accounting software can become your easy-to-use tool to:

  • manage/decrease employee telecom costs
  • enhance your client loyalty
  • measure advertising/marketing efforts
  • make your employees use enterprise VoIP resources more responsible
  • protect employees from abuse/threatening calls
  • simplify your accounting staff daily tasks related to phone bill processing
  • control/improve your call-center and sales staff efficiency
  • IP telephony software can also help you increase your administration staff productivity

Reduce Your VoIP Network Maintenance Expenses

The most of standard IP PBX administration interfaces are rather complicated, so you need highly skilled staff members to fulfill simple daily tasks. With special IP telephony management software you can simplify administration activities and entrust daily tasks to one, not necessarily experienced, employee.

You can also use IP telephony management software to

  • do phone inventory at all your sites from a single workplace
    • with a special multi-location inventory feature or
    • by integrating IPX management software with your existing inventory solution
  • remove compatibility restrictions with integration of your VoIP network components and thus cut costs for your telephony network deployment/extension/upgrade

Your benefits: IP telephony software can help you:

  • save time and money on IP PBX administration
  • improve your qualified administrator motivation by giving them only the tasks that demand their experience and expertise
  • save effort and time on phone inventory management
  • cut costs for VoIP network deployment/extension/upgrade

Conclusion

By implementing IP telephony software you can solve several important problems that impede your business growth. In particular, you can

  • save your employee time and effort on daily tasks and communications, improve motivation and productivity of your contact center staff, sales personal, network administrators, managers and accountants, optimize the joint work of remote teams and thus increase your business efficiency in whole
  • enhance the quality of your customer service, resulted in increased client loyalty
  • cut your expenses for
    • long-distance communications
    • contact center services with a multi-location solution that helps reduce facility expenses and salary rates
    • workplace equipment by using IP phones as mini-PCs
    • VoIP network deployment, extension and upgrade by overcoming compatibility restrictions
    • IP PBS administration and support.

To solve your unique business problem you can

  • choose an appropriate IP telephony solution in the market of “out-of-the-box” software or
  • build a custom solution, developed in strict accordance with your requirements.

Part 1: 12 Smart Ways to Save Time and Effort with Enterprise VoIP Software

Part 2: 12 Smart Ways to Save Time and Effort with Enterprise VoIP Software

Part 3: 12 Smart Ways to Save Time and Effort with Enterprise VoIP Software

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About the Author

Alexander Anoshin is the author of the book, “The Connected Enterprise”, from which you can learn how to reinforce your enterprise with VOIP. Alexander is the CEO of BCS-IT, which specializes in enterprise VoIP software development.

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