charles denyer

PCI DSS Compliance for Service Providers | A Growing Trend

PCI DSS compliance for service providers is growing at quite an astonishing rate, to say the least. One of the biggest contributors is that of data centers, co-location facilities, and other types of organizations providing managed services. In short, they are quickly being identified as “in scope” and in the loop in regards to storing, processing or transmitting cardholder data. Compliance for many of these service providers is not as explicit as it is for merchants; this due in large part to the unique service offerings provided by each respective service provider themselves.

Listed below are some common examples of Service Providers that are now being requested to become Payment Card Industry Data Security Standards (PCI DSS) compliant:

Transaction Processors
Payment Gateways
Web Hosting companies
Data Centers
Managed Service providers.

And the major payment brands have varying terms for what they actually call a service provider. Some are called a “Third Party Processor”, a “Data Storage Entity”, or a “Payment Service Provider”.

Two things to remember: First, compliance for service providers will continue to grow, and rapidly. Second, storing, processing, or transmitting data in any type of capacity will immediately place you under the category of a merchant or a service provider.

Visit the official PCI DSS Resource Guide to learn more about PCI compliance.

PCI DSS | SAS 70 | Finding Resources to Learn about Compliance

PCI DSS and SAS 70 Type I and Type II audits are a mainstay in today’s regulatory arena. As such, i’m often asked what are some of the best resources available to learn about the Payment Card Industry Data Security Standards (PCI DSS) initiative and the SAS 70 audit requirements.

PCI DSS
pcisecuritystandards is the official site for PCI DSS compliance. It was put forth by the Payment Card Industry Security Standards Council, commonly known as the PCI SSC. The major payment brands have effectively endorsed the PCI DSS standards, thus you can learn all you need to know about PCI DSS by visiting their site. The left column gives you quick links to all the important PCI DSS information. Their are also some very helpful forums such as pcianswers and pcidssguru. These sites are managed by industry veterans in the Payments Industry and they give you unbiased and straight answers to any questions you may have.

SAS 70
The official AICPA website offers little in the way of education on SAS 70 audits. They do sell a book on SAS 70, but it is primarily geared towards auditors and is written in a technical manner. The other solution is to visit the Official SAS 70 Resource Guide, where you can watch training videos and learn all aspects of SAS 70 Type I and Type II audits.

SAS 70 Audits for Data Centers | Why the Trend will Continue

SAS 70 audits have quickly become a high priority for data centers, co-location entities and managed service providers as of late. And there are plenty of reasons why this trend will continue go grow. The number of organizations that have buried the client server architecture is growing every day, resulting in a huge surge for data centers. In fact, most quality data centers in the United States are having little or no challenges in filling up their data center floor space. From traditional ping, power and pipe to fully managed services, data centers are becoming a necessity for most businesses today. As a result of this, their respective compliance requirements will continue to expand also. From SAS 70 to PCI DSS, just to name a few, data centers are being hit hard with the regulatory compliance bug.

Add to the fact that many data centers are now physically housing sensitive health care and financial information for many of their clients. As such, client requests for the security, confidentiality and integrity of this data are being validated via SAS 70 Type II audits. This “trend” if you want to call it that, will become a mandatory requirement for any data center seeking to grow and prosper in the coming years.

Visit the official SAS 70 Resource Guide to learn more about SAS 70 Type I and Type II audits.

GLBA and Data Centers | Tips for Compliance

GLBA Privacy Rule
Protecting the privacy of consumer information held by “financial institutions” and other third party vendors and service providers that provide “support services” to these “financial institutions” is at the heart of the financial privacy provisions of the Gramm-Leach-Bliley Financial Modernization Act of 1999. The GLB Act requires companies to give consumers privacy notices that explain the institutions’ information-sharing practices. In turn, consumers have the right to limit some - but not all - sharing of their information.

The GLB Act applies to “financial institutions” and other third party vendors and service providers; companies that offer and support financial products or services to individuals, like loans, financial or investment advice, or insurance. The Federal Trade Commission has authority to enforce the law with respect to “financial institutions” that are not covered by the federal banking agencies, the Securities and Exchange Commission, the Commodity Futures Trading Commission, and state insurance authorities. Among the institutions that fall under FTC jurisdiction for purposes of the GLB Act are non-bank mortgage lenders, loan brokers, some financial or investment advisers, tax preparers, providers of real estate settlement services, and debt collectors. At the same time, the FTC’s regulation applies only to companies that are “significantly engaged” in such financial activities, such as DATA CENTERS.

The law requires that financial institutions protect information collected about individuals; it does not apply to information collected in business or commercial activities.

Consumers and Customers
A company’s obligations under the GLB Act depend on whether the company has consumers or customers who obtain its services. A consumer is an individual who obtains or has obtained a financial product or service from a financial institution for personal, family or household reasons. A customer is a consumer with a continuing relationship with a financial institution. Generally, if the relationship between the financial institution and the individual is significant and/or long-term, the individual is a customer of the institution. For example, a person who gets a mortgage from a lender or hires a broker to get a personal loan is considered a customer of the lender or the broker, while a person who uses a check-cashing service is a consumer of that service.

Thus, in short data centers may very well be called upon to become GLBA compliant via an audit or assessment process. My advice, find a competent SAS 70 auditor who can help incorporate GLBA tests into a SAS 70 or find a competent GLBA auditor.

HIPAA Compliance for Data Centers | The How and Why

HIPAA compliance for data centers is fast becoming a hot topic in regulatory compliance. It first started with Statement on Auditing Standards No. 70 (SAS 70), it is now moving onto the Payment Card Industry Data Security Standards (PCI DSS) provisions, and how the Health Information Portability and Accountability Act (HIPAA) mandates may very well be next on the horizon.

In short, it is a string of compliance requirements that has and will continue to be had for data centers, co-location, and managed service entities. And why? Because these types of businesses are at the forefront of virtualization, cloud computing, hybrid clouds, software as a service (SaaS) platforms

So, if a data center undertakes a HIPAA assessment or audit, are they HIPAA compliant, do they get a HIPAA certificate, etc? The best way to answer that is an accounting firm would undertake an Agreed Upon Procedure (AUP) audit an the audit itself would test the requirements as stated in the HIPAA provisions. You would then end up with a data center that is compliant with these very provisions.

In subsequent blogs, i’ll discuss the scope of a HIPAA assessment/audit for a data center.

Protecting the Privacy of Social Security Numbers Act | S. 141

Congress yet again is combating the fraud issues associated with private consumer information. The “Protecting the Privacy of Social Security Numbers Ac” (S. 141) is another good example of this.

Essentially, this bill encompasses the following measures:

It prohibits any person from displaying, selling, purchasing an individual’s Social Security number without the affirmative, express consent of the individual, subject to a number of exceptions (e.g., for national security, law enforcement, or public health purposes, or if the display is required, authorized, or excepted under any Federal law). This bill would also would prohibit any federal, state, or local government from displaying Social Security numbers on public records posted on the Internet or from printing them on government checks.

What is interesting to note is a clause at the beginning of the bill where the Senate actually “acknowledges” the seriousness of these issues by stating the following:

“The inappropriate display, sale, or purchase of Social Security numbers has contributed to a growing range of illegal activities, including fraud, identity theft, and, in some cases, stalking and other violent crimes.”

Again, yet another example of how security and privacy will continue to be a formidable topic in Washington, D.C. and rightfully so.

Visit the official SAS 70 Resource Guide and the official PCI DSS Resource Guide to learn about two of the most prominent and well-known compliance issues affecting businesses today.

Data Breach Notification Act (Introduced in Senate) | S. 139

Well, Regulatory Compliance, Governance, and Security is alive and well in Washington, D.C. again. Don’t be fooled to thinking that the current laws will be the end. The ongoing push for these initiatives, along with an added emphasis on privacy and the protection of the consumer, will continue. As I have stated a number of times, compliance initiatives like PCI DSS are just the beginning.

On January 6, 2009, Senator Dianne Feinstein introduced the Data Breach Notification Act, introduced in the Senate as S. 139. Read below for some of the bills notable highlights:

“Any agency, or business entity engaged in interstate commerce, that uses, accesses, transmits, stores, disposes of or collects sensitive personally identifiable information shall, following the discovery of a security breach of such information notify any resident of the United States whose sensitive personally identifiable information has been, or is reasonably believed to have been, accessed, or acquired.”

And how about one of the provisions for enforcement of the bill, which states the following:

“Civil Actions by the Attorney General- The Attorney General may bring a civil action in the appropriate United States district court against any business entity that engages in conduct constituting a violation of this Act and, upon proof of such conduct by a preponderance of the evidence, such business entity shall be subject to a civil penalty of not more than $1,000 per day per individual whose sensitive personally identifiable information was, or is reasonably believed to have been, accessed or acquired by an unauthorized person, up to a maximum of $1,000,000 per violation, unless such conduct is found to be willful or intentional.”

To sum it up, compliance, as I stated earlier, is alive and well.

Visit the official SAS 70 Resource Guide and the official PCI DSS Resource Guide to learn more about two of the most well-known compliance initiatives currently affecting organizations in today’s business environment.

PCI DSS Compliance | Watch out for the “Road Blocks”

PCI DSS Compliance, especially on-site reviews conducted by a Qualified Security Assessor (QSA), can take an immense amount of time in completing and receiving one’s Report on Compliance (ROC).
What most merchants and service providers fail to recognize is that there are numerous issues that could potentially cause “roadblocks” on the way to achieving PCI DSS compliance.

As a QSA, I’ve listed some examples of common items that require remediation prior to achieving compliance. These items are considered major “roadblocks” because of either the time, money and investment needed to incorporate them into the cardholder data environment:

1. Two-factor authentication
2. Web application firewall and/or software code reviews.
3. Intrusion Detection Systems (IDS)
4. Documented Policies and Procedures specifically related to PCI DSS compliance.

These four items are typically what catch merchants and service organizations off-guard. Be prepared, be proactive; find a quality, competent QSA to help with all your PCI DSS compliance needs.

MasterCard SDP Program | Attention Level 2 Merchants | PCI DSS

The MasterCard SDP Program has essentially made changes that now require Level 2 Merchants to have an annual on-site review of their security controls by a Qualified Security Assessor (QSA) for purposes of complying with PCI DSS. Let me state for the record, as a QSA, this is big news. There are now scores of Level 2 Merchants that cannot “Self Assess” anymore, thus having to comply with an actual on-site assessment by a QSA. And to be fair, can you really blame MasterCard when the chatter of late has been that most merchants simply “check the box” on their self-assessment, not giving it much though or due care. Well, not any more as Level 2 Merchants will now need to be prepared to face the rigors of an annual on-site assessment.

My advice, find a competent, cost-effective QSA who really knows what he/she is doing. Second, engage with a Qualified Security Assessor Company (QSAC) to conduct a PCI DSS Readiness Assessment for determining how “ready” your organization is for actually undertaking an annual on-site assessment. They take time to complete and require resources, to say the least.

If you want to learn more about PCI DSS, visit the Official PCI DSS Resource Guide.

Will HIPAA compliance ever have any Teeth like SAS 70 and PCI DSS?

HIPAA, The Health Insurance Portability and Accountability Act, has been with us for years now. Upon reading through the vast and cumbersome documentation, one quickly realizes that HIPAA has many moving parts, enough to make you truly gaze at amazement as to what the actual explicit intent is for compliance. In regards to the security provisions of HIPAA, The Department of Health and Human Services, 45 CFR Parts 160, 162, and 164, Health Insurance Reform: Security Standards; Final Rule, there are a number of broad based requirements for ensuring HIPAA compliance.

But that’s really where it ends, because unlike a SAS 70 Type II audit and a Payment Card Industry Data Security Standards (PCI DSS) assessment, compliance is, for the most part, not actively overseen. What does it really mean to be HIPAA compliant? What part of HIPAA do organizations need to be compliant with? What are the true penalties for non-compliance, if any?

HIPAA needs to take a more aggressive approach, possibly a revision of the law along with explicit rules for what compliance is and for what part of the HIPAA legislation. Only then will HIPAA really have the bite like SAS 70 or PCI DSS.