The Troposphere:

sla

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December 15, 2011  6:08 PM

Cloud SLAs can be a touchy (feely) subject



Posted by: Michelle Boisvert
cloud, Cloud Standards Customer Council, Salesforce.com, sla

Get a bunch of cloud proponents in a room together to talk service-level agreements and things can get heated and even a little emotional. Or at least that’s how it seemed at the...

March 23, 2009  5:51 PM

The Tale of Three Cloud SLA’s



Posted by: JohnMWillis
3tera, amazon, aws, Mosso, Rackspace, sla

Wikpedia says...

The SLA records a common understanding about services, priorities, responsibilities, guarantees and warranties. Each area of service scope should have the 'level of service' defined. The SLA may specify the levels of availability, serviceability,...


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