Comments on: Rackspace falls over in Dallas, tweets the whole thing http://itknowledgeexchange.techtarget.com/cloud-computing/rackspace-falls-over-in-dallas-tweets-the-whole-thing/ Meteorology for the cloud computing world Fri, 15 Mar 2013 07:39:18 +0000 hourly 1 By: Carl Brooks http://itknowledgeexchange.techtarget.com/cloud-computing/rackspace-falls-over-in-dallas-tweets-the-whole-thing/#comment-15 Carl Brooks Tue, 30 Jun 2009 22:26:56 +0000 http://itknowledgeexchange.techtarget.com/cloud-computing/?p=293#comment-15 Thanks for your comments! Naturally, I’m in favor of knowing as much detail as possible, always. Please don’t hesitate to reach out.

You can always reach me by email at cbrooks@techtarget.com

]]> By: Kr8tr http://itknowledgeexchange.techtarget.com/cloud-computing/rackspace-falls-over-in-dallas-tweets-the-whole-thing/#comment-14 Kr8tr Tue, 30 Jun 2009 20:17:20 +0000 http://itknowledgeexchange.techtarget.com/cloud-computing/?p=293#comment-14 Thanks for your post. We found the Twitter account to be very useful last night to reach large numbers of customers quickly. It is an essential tool.

As for transparency – we believe in telling customers the truth – even when it hurts. We balance that with knowing that we need to be accurate. Last night we “tweeted” what we could confirm.

Today the process of root cause analysis has started and we are working with our power infrastructure vendors to make that determination. When we do, we will make that information available on our blog.

Disappointing customers with outages is bad enough. Not be honest with them is a recipe for a “going out of business sale”.

Rob La Gesse
Director of Customer Development
Rackspace
210-845-4440

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