Head in the Clouds: SaaS, PaaS, and Cloud Strategy


September 18, 2012  5:47 PM

Top Ten Tweets from Dreamforce

Adam Riglian Profile: Adam Riglian

September 14, 2012  10:35 AM

What the heck are people doing on business trips?

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Ever wonder what happens to loved ones on business trips? New survey data suggests stopping — it’s nothing good.

ON24, a San Francisco-based virtual events company, sponsored research with Harris Poll that suggests a large percentage of business travelers would rather stay home — even if some are having a little too much fun on the road.

“We’ve seen dislike for business travel escalate and in our last study, it was well over 90%,” said Tricia Heinrich, director of strategic communications at ON24. “What we uncovered is this infringement on personal lives. That is what has underlined this dislike of business travel.”

The wide majority of respondents, 85%, felt that work was a major infringement on personal time, while 91% said that spending too much time away from home because of work could have serious consequences.

Some of those consequences might relate to the bad behavior respondents reported engaging in on the road. Drinking too much alcohol was the most common vice with 71% of respondents pleading guilty. Others ate fatty foods (53%), spent too much money (54%), gave up on exercise (43%) or went to bed too late (42%).

Those really in trouble were the 66% that reported cheating on a spouse and the 31% who said they engaged in illicit drug use on the road. ON24 has compiled a website letting weary travelers contribute horror stories from the road.

ON24′s software aims to eliminate a lot of these problems with virtual events and webcasting. The company’s service is used for company meetings, user conferences and training.

“People just want more control over their schedule and their life, they hate to waste time, everybody is busy. It’s just more convenient to do many things online,” Heinrich said. “We’re not advocating the replacement of all face-to-face meetings, it’s just what make sense for your audience and your objective.”

Let these stats serve as a warning to anyone attending Dreamforce, OpenWorld or a Gartner Symposium.And if you can’t make it to Dreamforce, follow our live coverage at SearchCloudApplications.com.


August 7, 2012  12:49 PM

Craigslist tightens data spigot

Adam Riglian Profile: Adam Riglian

Craigslist is turning off the data taps, a potentially foreboding sign for cloud and mobile app developers.

The Verge’s Louis Goddard reports that the online classifieds giant has informed search engines that it no longer wants its posts to be indexed. That decision blocks the 3Taps API and damages PadMapper, the popular consumer apartment rental site that displays Craigslist postings on Google Maps.

Goddard adds that Craigslist has been in court with both PadMapper and 3Taps, seeking to bar both from using Craigslist postings for their own purposes. PadMapper will now try and gather its own listings through PadLister, but it’s unclear whether the new service will be able to step in and fill Craigslist’s role.

The unanimous opinion in the blogs is that Craigslist is severely injuring itself. It doesn’t take an expert to explain that site traffic will go down without Google and Bing. Craigslist also loses any traffic that was generated by PadMapper users coming to Craigslist to explore listings further.

The question for developers becomes – if Craigslist is willing to cripple itself to shutoff third-party apps, will others be willing to do the same?

Twitter’s director of consumer products, Michael Sippey, wrote a letter that had developer’s panicking about the prospect of increasingly stringent API rules back in June. Mike Isaac of AllThingsD explained that the changes are likely designed to create a more “consistent Twitter experience for every user.”

But, he also rightfully noted that yes, minor changes to Twitter’s guidelines could drastically affect thousands of apps and the people who make their living building them.

There’s no clear answer as to what is going to happen next, but the app economy that relies on data passing through open APIs is only as lively as the APIs are open. It is seemingly irrational for the data providers to want to hurt the third-party developers that build off of their services, but as the Craigslist case shows, rationality doesn’t always win out.


August 6, 2012  1:21 PM

Debate over OAuth 2.0 rages on

Adam Riglian Profile: Adam Riglian

The Internet Engineering Task Force’s Vancouver meeting didn’t exactly have reporters scrambling for their notebooks, but the news that came out of the six-day event that ended Friday has had bloggers clacking keys across the web.

The specs for OAuth 2.0, the protocol for token-based authentication that has gained wide acceptance among web developers, were being debated at the conference and the direction of that debate agitated the protocol’s original author, Eran Hammer, to the point where he stormed out. The colorful language he used to describe the process belied the mundaneness of the standardization process.

Hammer took issue with the direction OAuth 2.0 was taking, saying it was on “the road to Hell.” While he went biblical, others affected by the process took a more measured approach.

Scott Morrison pegged Hammer’s pains as being a classic example of the founder’s problem. The CTO of Vancouver-based API management company Layer7, Morrison praised Hammer for his problem-solving with OAuth 1.0, but added that other people were bound to come into the process and expand it.

“Because it suddenly became so important and people realized it could be much more than the original vision, it moved up into the sort of old-style formalization,” Morrison said. “That’s a huge change, that’s a cultural change and I think that’s where the problem really came about.”

Morrison describes the changing world of standardization and the influence of grassroots developers on it. He said OAuth was the best example of developers getting together and solving a problem independent of vendors, analysts and standards groups.

Not all the pains are cultural. Among the critical changes in OAuth 2.0 is a switch from digital signatures to secure sockets layer (SSLs) in securing tokens. Morrison believes that the change was made because SSL is much simpler and is the standard for securing things like credit card transactions, something that would be familiar to developer’s with a more basic skill set.

“In some respects, it’s maybe not as pure or perfect a solution as using digital signatures, but it gets you there in the end,” Morrison said.

While it may not be as perfect, Morrison believes that SSL will ultimately lead to better security because it is simpler. He said the risk of developer mistakes in more complicated security procedures is higher than any problems with SSL.

Morrison still thinks there’s value in OAuth 2.0 and that developers using it aren’t on a path to damnation. But, he would like to see a simpler specification put out so that everyone can move forward.

“My head starts to spin when I start to read the OAuth 2.0 specs,” he said. “It’s up to all of us in the community to communicate what it’s about and build the infrastructure around it to make it easier to use.”

– @AdamRiglian


July 23, 2012  3:03 PM

New application performance management tools eye SaaS, Cloud usage, other metrics

Adam Riglian Profile: Adam Riglian

The cloud applications tide has been rising for some time and it’s beginning to raise the boats in a spinoff IT sector – cloud application performance management.

A slew of vendors are popping up offering services to monitor EC2 spending, bandwidth, network performance, application performance and other advanced metrics. AppNeta, a Boston-based company located in the city’s growing “Innovation District,” is one of those vendors. Today, it released AppView Web, an addition to its PathView Cloud platform that will monitor app performance on the public cloud and offer insight into an apps performance over a network.

CEO Jim Melvin sees AppNeta as a way for users to increase the reliability of public cloud applications. He describes a common occurrence in IT departments – Salesforce.com is running slow in the office, IT calls Salesforce to ask why and they tell them that everything is running normally in the Salesforce data center. Melvin says this constitutes a typical call to AppNeta, which issues automated responses to IT through alerts, dashboards and reports that explain when the problem is on their side of the fence.

“If companies are looking to move towards public web applications, like Salesforce, like Google Docs, like a backup system like a mail system, they cannot take the plunge without some level of assurance, and that’s what we offer,” Melvin said.

Public clouds do have failures, as evidenced by recent outages in Amazon and Salesforce, but Melvin said that downtime in the office is often caused by network glitches or by inefficient use of resources. He describes two common examples – quality of service errors and BYOD.

Quality of service describes the way applications get prioritized on the network. Melvin says it is relatively common for a router to go down and be brought back up without anyone noticing, but that when new routers come online, they aren’t wired to respect quality of service, which creates a logjam.

The BYOD era adds an extra layer of confusion to the process. Anyone firing up their iPad in the office may inadvertently begin synching all their applications, from work-related apps to iTunes, soaking up a huge amount of bandwidth that takes away from apps in the cloud.

When asked what percentage of problems AppNeta respond to are caused by human error, Melvin estimated close to 90%.

“IT infrastructures are just incredibly resilient, they almost never completely fail because they are so dynamic,” Melvin said.

The market for performance management appears to be growing based on all the product news that has come out on an almost daily basis. Riverbed Technology announced a product upgrade that adds capabilities around quality of service today.

For more on application performance management (APM), check out contributor Crystal Bedell’s story on SearchSoftwareQuality.com.


July 19, 2012  2:30 PM

SOASTA’s Lounibos talks iOS6, mobile predictions

Adam Riglian Profile: Adam Riglian

Get ready, because it is coming. Developers are currently working through the kinks of its third beta, but iOS 6 will be here in the fall and enterprises are starting to take notice.

With roughly 200 new features in iOS6, including Apple’s highly publicized move away from Google Maps, is creating problems for developers who are frantically trying to figure the new world out before iOS6 goes live.

“So many of the developers use some form of GPS and mapping in their system, getting familiar with the Apple way of doing things is kind of a big deal,” Tom Lounibos said.

Lounibos is the CEO of SOASTA, a test automation company that is focused heavily in mobile app development. SOASTA’s new TouchTest platform, which allows for test automation on a large number of devices and accounts for new user interfaces like Jester, is designed to increase the availability of mobile test. He cited an IDC report that stated 80% of testing is done manually in mobile, mainly because there are so many different devices.

“Most of our customers have had to do manual testing, and they’re getting to the point where there are too many points of failure to keep up with,” he said.

From his perspective, the 6.3 beta of iOS is looking to be more stable than previous releases and the new features, especially the visualization and mapping ones, have developers in his circle excited.

“The user experience is changing. You used to have one-dimensional cool stuff like maps. Now instead of looking at a map while you’re driving, you can talk to Siri about that map,” he said, adding that he thinks this is just the beginning. He cited machine-to-machine interfaces as a rapidly changing segment that will forever alter the application world.

He also speculated that a world where applications are no longer tied to devices is soon at hand. He envisions things as futuristic as map applications popping up on car windows as being within reach.

“We’re just at the beginning of some enormous changes in the way people will interact with applications,” he said.

Lounibos had some other thoughts on the mobile app world and the issues facing it.

On Windows’ entry into mobile

“The question mark has been out there and with RIM being in whatever limbo they have been in, it’s caused a big opening for someone else to come in and be number three.”

“I think Microsoft is making some good news. I think Windows has a big following and a big developer community already in place; I think the tablet announcement has been big.”

APIs and the companies putting them out

“A lot of brand names where you would say ‘Are they still in business?’–all of sudden you see their API strategy. You’re going to see a lot of old-school brands jumping the shark.”

On cloud computing

“I really believe cloud computing is a byproduct of mobile, and not the other way around.”

Lounibos’ predictions

  • The mobile development market, meaning build/test/deploy/manage or mobile PaaS, is looking to be a $100 billion market.
  •  Believes that mobile apps will hit 2 million by the end of the year, up from an estimated 800,000 apps currently.
  •  Predicts that the most growth in mobile apps will be in enterprise mobile because “they jumped in late.

– Adam Riglian, @AdamRiglian


July 11, 2012  9:22 AM

APIs not just for Facebook, Walgreens launches API for photo sharing apps

Adam Riglian Profile: Adam Riglian

What do Walgreens and APIs have in common? Ubiquity.

The pharmacy giant partnered with Palo Alto, Calif.-based API management company Apigee to launch an open API around its QuickPrints service, allowing third-party developers to incorporate Walgreens photo printing service into their own photo-sharing applications. The new program launched with five partners – Pinwheel, GroupShot, Kicksend, Pic Stitch and StillShot.

“Really what it’s showing is that businesses of all types need new ways to reach consumers and new ways to scale,” said Marcia Kaufman, principal analyst with Needham, Mass.-based IT analyst group Hurwitz & Associates. “The API is really no longer just for an [online] company, it’s not just for Google.”

Walgreens initially launched QuickPrints as an app, but decided to also offer the QuickPrints SDK (software development kit) so any photo sharing service could include it. Third-party apps that use QuickPrints get a share of revenues after photos are purchased. For users of third-party apps supporting QuickPrints, they will now be able to select a photo for printing on their phone and pick it up an hour later at a Walgreens store, with no need to create a separate Walgreens account or login.

“We always had the vision of offering that functionality to third-party application developers,” said Joe Rago, senior product manager at Walgreens.

Rago said that this is the first step into the API world for Walgreens, but that it wouldn’t be the last. Taking advantage of the enormous digital photo market was his team’s first goal, but that eventually they plan on finding other ways to use APIs to expand Walgreens business.

“A good way of putting it is putting an API around our stores, bringing our stores to the internet,” he said. “Photo was a logical first entry point, just with the sheer popularity [of it].”

Kaufman compared Walgreens’ open API to the pharmacy chains inclusion of on-premise photo processing. She said that it was innovative at the time for a pharmacy to become a one-stop shop for birthday cards, groceries and photos, and added that this is no different.

“It puts Walgreens in a very innovative position, as opposed to closing up shop and saying this business of producing photographs isn’t so lucrative anymore,” she said.


June 26, 2012  9:01 AM

Cloud9 adds features, competes for developer attention

Adam Riglian Profile: Adam Riglian

In “Vendors aim to get cloud app development off the ground,” Redmonk analyst Stephen O’Grady said that cloud IDEs share advantages over desktop models, but that “the reverse is equally true.”

Cloud9 took another step towards closing the gap between what’s offered offline and online with a new release announced today. The latest upgrades focus on beefing up collaboration capabilities, adding autocomplete, additional language support (Ruby, PHP, Python) and the ability to work offline.

Autocompletion was the most requested addition from the user community according to Cloud9 CEO Reuben Daniels. The ability to autocomplete was added for Node.js, the language most used among Cloud9 developers.

“Developers don’t have to remember the API calls anymore,” Daniels said. “They can just type dot and it will appear.”

Autocomplete takes away some of the monotonous work of development and adds to the speed of the process. Daniels said getting that to work for Javascript in the cloud was the most difficult challenge of the new release.

If autocomplete was the biggest perk for the current crop of developers, the ability to work offline is the upgrade most likely to draw in desktop users. Daniels said the addition was aimed more at startup users than customers in traditional enterprise environments.

“The enterprises that use us don’t have any problem with that, because the developers there just run inside their network and that’s fine with them,” he said. “We’re catering to a lot of startups, people that are younger and still have the ability to work wherever and whenever they want to. For these people, that type of flexibility is very important.”

Cloud9 is also attempting to recreate the desktop IDE experience by adding workspaces, secure environments separate from other development environments. In each environment, developers have their own container for files, the ability to run apps and process isolation. It’s something that would be taken for granted on a desktop, but is an important step for the cloud, according to Daniels.

Offline support, collaboration and autocompletion are available to all users, while the workspace in the cloud additions are premium features.

There is no predicted time table on how cloud and desktop IDEs will compete with each other in the future, but with the latest Cloud9 release it appears cloud IDEs are trying to take away reasons why developers would choose desktop options.

– Adam Riglian


April 19, 2012  3:18 PM

Storified look at the OpenStack keynotes

Adam Riglian Profile: Adam Riglian


April 19, 2012  2:43 PM

OpenStack: Catching up with Mirantis co-founder Boris Renski

Adam Riglian Profile: Adam Riglian

Mirantis co-founder Boris Renski endured my clumsiness with the camera tripod and microphone setup to deliver a compelling conversation on his company’s OpenStack evangelizing and partnership with Dell.

Mirantis is an OpenStack engineering service company, but what sets it apart from some other professional services organizations is that they don’t believe in value added offerings.

Renski made it a point to note that Mirantis isn’t interested in making a product out of its OpenStack expertise. He plans on sticking to the “vanilla” distribution of OpenStack and focusing instead on conquering the biggest barrier he sees to OpenStack adoption – it’s moving too fast.

He says that some enterprises he works with are running in production on OpenStack Cactus, while OpenStack is now several releases ahead with Essex and another new release, Folsom, is not too far down the road.

To deal with the speed of this, Renski believes that Mirantis is best suited in guiding enterprises through the updating and upgrading process in a non-disruptive way by doing things incrementally. The approach is called infrastructure as code, which he likened to devops for infrastructure.

Mirantis partnered with Dell on developing Crowbar, a management tool that helps users deploy OpenStack.

“This is a vision we very much share with Dell,” Renski said.

It would be remiss not to mention Renski’s sense of humor. Moscow-born, Renski has been wearing a t-shirt that says “In Soviet Russia, cloud deploy you!” at the conference.

Stay tuned and follow me on Twitter @AdamRiglian.


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