At the company I work for, we went to renew our annual Cisco Smartnet contract this year, as we always do. We were surprised when we were told that there were some routers on our contract that could no longer be supported or maintained by Cisco.
I know that some of our routers are old but, if they work, why replace them, right?
Well, one reason may be that they may cost more to maintain/support than you might think. For example, the cost last year to maintain a 2610 router for 1 year was about $600. They are selling on ebay for about $100. Why pay the $600 to maintain a device that 1) almost never breaks and 2) could be replaced for only $100?
I have to remind myself that a Cisco smartnet contract includes a lot more than just maintenance. It includes support and software upgrades. However, with most of these old routers, we use none of these services.
I encourage you to check the Cisco End of Life website. It details every Cisco product that is end of life AND products that are “end of support”. That means that you can no longer get a Smartnet maint. contract on them.
As I was, you may be surprised at some of the routers that are on there. I mean, we all know that 2500 series routers are older than dirt right? But what about the Cisco 3640? I still have about 50 of those in service. As of November 2007, they can no longer be supported or maintained by Cisco – WOW.
(Now, I am sure there are some Cisco resellers that will read this and try to call me and sell me new routers. Well, don’t bother because the 3600 series works fine, with or without Smartnet )
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