Can you hear me now? Tales from a Cisco voice instructor:


May 28, 2011  6:49 PM

Adding Alternate Names in Unity and Unity Connection

Posted by: Dave Bateman
Cisco, Unity

I have a sister- in-law that I have know for a long time. Her name is Suzette, at least that is what I always thought. For years I have called her Suzette because that is what everyone calls her. I just came to find out that her name is not Suzette, but rather Mary. I guess her mother's name was...

December 22, 2010  9:38 PM

Enable Unity/Connection Call Screening

Posted by: Dave Bateman
Call Screening, Connection, Unity

Has this ever happened to you - your phone rings and you take the time to look at the caller ID and as soon as you hear the caller on the other end you wish you had let it go to voice mail? Or sometimes when you do see the caller ID is turns out to be someone other than you were expecting. Times...

November 21, 2010  11:35 PM

Enhancing Unity’s Holiday schedules.

Posted by: Dave Bateman
Cisco, Unity

October 16, 2010  7:37 PM

How to Install Unity Connection on VMware (Lab Use Only)

Posted by: Dave Bateman
Cisco, Unity, VMware

People often ask me how to build a Cisco Unified Communications lab. I always recommend they just install it on VMware. This results in a number of emails or phone calls asking for details or help when they run into issues. I figured it was time to document it and what better place to do that than...

June 17, 2010  8:29 PM

Unity Support – Web Site of the Week

Posted by: Dave Bateman
Cisco, support, Unity, Unity connections

In the last article I discussed Cisco's Support Communities. While these are an excellent resource for many Cisco products, they aren't the only websites you should have in your bookmarks...

May 29, 2010  8:03 PM

Orderly Unity Configuration

Posted by: Dave Bateman
proper order, Unity

In the last post we discussed the proper configuration order of various components for Communications Manager. In this post we take a look at the order in which Unity components should be configured. Once a Unity system is installed, a number of system settings should be configured before...

February 5, 2010  7:34 PM

Unity 8.0 is Here

Posted by: Dave Bateman
Cisco, Unified Messaging, Unity, Unity 8.0

As I was perusing today, I noticed that documentation for Unity 8.0 has been posted. I am sure that a lot of people are saying, "Wait a minute -  I thought Unity was going away and Unity Connection would be the Cisco voice mail solution for larger companies?" Well, it appears that the...

January 23, 2010  1:51 PM

Understanding Cisco Unified Communications Wildcards

Posted by: Dave Bateman
CME, Commnications Manager, Dial-peers, Patterns, Routepatterns, Unity, Wildcards

I had a customer call me the other day saying they had configured a pattern on the Communications Manager and it wasn’t working as they expected. They were trying to configure a pattern that would match any dialed number that began with 75. I asked what pattern they had created and they said 75*....

January 16, 2010  8:03 PM

My Unity Mailbox is Full – But Don’t Tell Anyone

Posted by: Dave Bateman
Advanced Settings Tool, Cisco, Full Mailbox, tools depot, Unity

Let's say a customer calls you and wants to know why you didn't return their call. You explain to them that you didn't get their message. The first time this happens they might believe you and let it go as a fluke. But, then it happens three more times that week. They might start doubting your...

January 5, 2010  8:58 PM

Enhancing Cisco Meet-Me Conferencing (Part 4)

Posted by: Dave Bateman
Call Manager, Cisco, communications manager, Conferencing, Meet-Me, Unity

Over the last few articles we have been exploring how we can enhance Cisco Communications Manager Meet-Me conferencing. Primarily we have discussed how we can add caller name announcement and reject undesired callers from joining the conference. These enhancements are accomplished by leveraging...

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