Can you hear me now? Tales from a Cisco voice instructor:

tools depot

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January 16, 2010  8:03 PM

My Unity Mailbox is Full – But Don’t Tell Anyone



Posted by: Dave Bateman
Advanced Settings Tool, Cisco, Full Mailbox, tools depot, Unity

Let's say a customer calls you and wants to know why you didn't return their call. You explain to them that you didn't get their message. The first time this happens they might believe you and let it go as a fluke. But, then it happens three more times that week. They might start doubting your...

December 4, 2009  11:42 PM

How To Use Unity’s Bulk Edit Tool



Posted by: Dave Bateman
bulk edit, Cisco, tools depot, Unity

In the last article, I wrote about parameters within Unity that you're going to want changed before adding any users. I also relayed a story about a student that spent the entire weekend fixing problems that were caused because these parameters were not changed. The really sad part about her story...


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