Can you hear me now? Tales from a Cisco voice instructor:

Remote support

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April 28, 2012  2:33 AM

Remote Support Tool



Posted by: Dave Bateman
Remote support

I found a neat site today that may come in handy the next time I am trying to help one of my less than tech savvy friends. If you are known as a "computer guy," then you know what I mean. Someone you know has trouble with their PC and the next thing you know your phone is ringing. Don't get me...

February 13, 2010  5:39 PM

Remote Tech Support Tool – Screen Sharing



Posted by: Dave Bateman
Desktop capture, PicPick, Remote support, Screen Capture

Earlier this week I was trying to help a co-worker configure some settings on his computer. We were chatting over an instant massaging service, which is not the best way to try to do tech support. But, this is the tool we had at the time so we were making the best of it. It was obvious that what I...


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