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	<title>Can you hear me now? Tales from a Cisco voice instructor &#187; logmein</title>
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	<link>http://itknowledgeexchange.techtarget.com/cisco-voice</link>
	<description>Tales from a Cisco voice instructor</description>
	<lastBuildDate>Mon, 01 Apr 2013 13:20:45 +0000</lastBuildDate>
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		<title>Impromptu Collaboration</title>
		<link>http://itknowledgeexchange.techtarget.com/cisco-voice/impromptu-collaboration/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cisco-voice/impromptu-collaboration/#comments</comments>
		<pubDate>Thu, 30 Sep 2010 13:39:31 +0000</pubDate>
		<dc:creator>Dave Bateman</dc:creator>
				<category><![CDATA[logmein]]></category>
		<category><![CDATA[WebEx]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/cisco-voice/?p=1004</guid>
		<description><![CDATA[Have you ever been on the phone with a colleague and wish you could quickly show them something on your PC? This happens to me on a weekly basis. You can start a WebEx session if you have an account, but many times it just isn&#8217;t worth the effort. All I want to do is [...]]]></description>
				<content:encoded><![CDATA[<p>Have you ever been on the phone with a colleague and wish you could quickly show them something on your PC? This happens to me on a weekly basis. You can start a WebEx session if you have an account, but many times it just isn&#8217;t worth the effort. All I want to do is click a button or two and share my desktop. Today I found the solution for this. It&#8217;s called <a title="Join Me" href="http://join.me" target="_blank">Join Me</a>.</p>
<p>All I have to do to share my PC is go to <a title="Join Me" href="http://join.me" target="_blank">Join.me</a> and click the share button and in about 20 seconds I am sharing my PC. In order to view my desktop the other party goes to the same website and enters the meeting ID that appears at the top of my screen. Honest, that is all there is to it. What I love about this service is that it just works and the fact that it is free doesn&#8217;t hurt.</p>
<p>In addition to being able to share your desktop you can also let any of the viewers take control of the mouse. It also includes a conference bridge phone number that can be used for audio.</p>
<p>It doesn&#8217;t offer all of the features you find in a service like WebEx, but it provides everything I need 90% of the the time. If you do need additional features, you can always sign up for a <a title="WebEx Account" href="http://itknowledgeexchange.techtarget.com/cisco-voice/cisco-offering-free-webex-accounts-really/" target="_blank">free personal WebEx account</a>.</p>
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		<title>Free Remote PC Access &#8211; No Install Required</title>
		<link>http://itknowledgeexchange.techtarget.com/cisco-voice/free-remote-pc-access-no-install-required/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cisco-voice/free-remote-pc-access-no-install-required/#comments</comments>
		<pubDate>Thu, 15 Jul 2010 21:12:26 +0000</pubDate>
		<dc:creator>Dave Bateman</dc:creator>
				<category><![CDATA[logmein]]></category>
		<category><![CDATA[remote access]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[teamviewer]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/cisco-voice/?p=816</guid>
		<description><![CDATA[This must be the week for very cool free things. In my last post I told you that Cisco is offering free WebEx accounts. Well, I just found a service that allows you to remotely control PCs. The uses for this are pretty endless. I use it mostly to help my friends and family when [...]]]></description>
				<content:encoded><![CDATA[<p>This must be the week for very cool free things. In my last post I told you that Cisco is offering free WebEx accounts. Well, I just found a service that allows you to remotely control PCs. The uses for this are pretty endless. I use it mostly to help my friends and family when they are having trouble with their PC. In the past I used Logmein.com. I really like <a title="Logmein" href="http://logmein.com" target="_blank">Logmein.com,</a> but it requires that you login to the service from the PC you want to install it on. That means I would have to tell the remote user what my password is to the service and then try to walk them through the installation. This new service does not require this.</p>
<p>The new service is called <a title="Teamviewer" href="http://www.teamviewer.com" target="_blank">Teamviewer.com</a>. All the remote user has to do is download a file and run it. They don&#8217;t even need to install it. When they run the setup file, it will ask them if they want to install it or run it. They simply pick run. A unique ID and password will appear on their screen. All you have to do is enter the ID and password on your PC and you are in.</p>
<p>The features offered by Teamviewer are similar to those found in Logmein.com. However, they do offer a couple things that the free version of Logmein does not, such as file transfer and VPN. Another nice feature is that you can choose to push your screen to the remote PC. This allows you to share a document or show the remote user how to do something. Using a feature called, &#8220;Browser based Presentation&#8221; you can share your desktop with multiple people. Those viewing your desktop do so using a browser so they don&#8217;t even need to download the Teamviewer software.</p>
<p>The software that you need on your end is that same software as the remote end. You can install it or simply run it without installing it. You can also access the remote PCs via a web browser. This is handy if you need to access a PC from a PC that isn&#8217;t yours.</p>
<p>Teamviewer works on Windows, Mac, and Linux. There is even an iPhone and iPad client available. The iPhone and iPad clients allow you to access PCs running the Teamviewer software -  it does not allow you to remotely control an iPhone or iPad.</p>
<p>The only limitation I can see with the free version of Teamviewer is that  you can&#8217;t use it for commercial purposes. That seems fair to me.</p>
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		<title>Must Have iPad Apps for the Road Warrior &#8211; Part 2</title>
		<link>http://itknowledgeexchange.techtarget.com/cisco-voice/must-have-ipad-apps-for-the-road-warrior-part-2/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cisco-voice/must-have-ipad-apps-for-the-road-warrior-part-2/#comments</comments>
		<pubDate>Tue, 11 May 2010 23:42:35 +0000</pubDate>
		<dc:creator>Dave Bateman</dc:creator>
				<category><![CDATA[dropbox]]></category>
		<category><![CDATA[iAnnotate]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[logmein]]></category>
		<category><![CDATA[office 2 hd]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/cisco-voice/?p=636</guid>
		<description><![CDATA[In the last article, I discussed the apps I use that allow me to travel without a laptop and complete all of my job tasks with just the iPad.  If you are reading this, you know that part of my work includes writing a blog, so I&#8217;ll I will start with the app I use [...]]]></description>
				<content:encoded><![CDATA[<p>In the last article, I discussed the apps I use that allow me to travel without a laptop and complete all of my job tasks with just the iPad.  If you are reading this, you know that part of my work includes writing a blog, so I&#8217;ll I will start with the app I use for that.</p>
<p><strong>Word Processing</strong></p>
<p>I am currently using <a title="Office 2 HD" href="http://itunes.apple.com/ca/app/id364361728?mt=8" target="_blank"><em>Office 2 HD</em></a> to create and edit Word and Excel documents. I decided on this app mainly due to price. Apple has an app called <em>Pages</em> for documents and one called <em>Numbers</em> for spreadsheets. Both of these are fine products, but for less than half the price of these two packages, <em>Office 2 HD</em> offers similar features. If you currently use <em>Page</em>s and <em>Numbers</em> on a Mac, you may want to stick with those apps, but since I use<em> MS Office</em>, there just wasn&#8217;t enough reason to pay the higher price.</p>
<p><strong>Remote Access</strong></p>
<p>There are times when you simply need to use a PC for something. I deal with this by leaving my main work PC on at home and access it with <a title="Logmein" href="http://itunes.apple.com/us/app/logmein-ignition/id299616801?mt=8&amp;uo=6" target="_blank"><em>Logmein</em></a>. I have mentioned this remote access solution before. It offers basic free remote access to your PC via a web browser. To access the PC from the iPad, you need to purchase the <em>Logmein</em> app.<br />
At first, it may seem pricey at 24.99, but it is about the best value app I have bought so far. I already owned it for the iPhone and was very happy to see they updated it for the iPad. On a side note, some developers are updating apps for the iPad and making you buy the iPad version even if you already own the iPhone version. <em>Logmein</em> did not do this. They upgraded the single app to work on both the iPhone and the iPad and did not charge their current customers to upgrade. I applaud them for that.</p>
<p><strong>Remote file access</strong></p>
<p>As I was on the plane leaving home, I realized that I had forgot to put a number of very important files on my iPad. No problem! When I got to my destination, I logged into my home PC (using <em>Logmein</em>) and copied them to my <a title="Dropbox" href="http://itunes.apple.com/us/app/dropbox/id327630330?mt=8&amp;uo=6" target="_blank"><em>Dropbo</em>x </a>folder on my home PC. <em>Dropbox</em> is a service that will allow you to access any files you have placed in your <em>Dropbox</em> folder from any PC with an Internet connection. And, of course, there is a <em>Dropbox </em>app for the iPad. All I had to do was fire up that app, and I had the files I needed. <em>Dropbox</em> also allows you to open the files in another app such as <em>Office 2 HD</em>. This allowed me to edit them and save them locally for future access.</p>
<p><strong>PDF Reviewing</strong></p>
<p>When it come to read PDFs, I highly recommend an app by the name of <a title="Goodreader" href="http://itunes.apple.com/us/app/goodreader-for-ipad/id363448914?mt=8" target="_blank"><em>Goodreader</em></a>. It does a very nice job presenting a PDF in the proper format. However, I often have the need not only to read but also proof PDF documents. That&#8217;s where <a title="iAnnotate" href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?mt=8&amp;id=363998953" target="_blank"><em>iAnnotate</em> </a>comes in. <em>iAnnotate </em>allows you to view and mark up PDF documents and offers a very clean and simple interface. Currently, you cannot send or receive PDFs via email so you have to install a small app on your PC so that you can send and receive files. They are promising an email feature in a future version.</p>
<p>Of course, all work and no play makes Jack very bored, so in the next article I will discuss the apps I use to help relax or just kill time while waiting for a flight.</p>
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		<title>Working from the Road</title>
		<link>http://itknowledgeexchange.techtarget.com/cisco-voice/working-from-the-road/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cisco-voice/working-from-the-road/#comments</comments>
		<pubDate>Thu, 22 Oct 2009 02:41:09 +0000</pubDate>
		<dc:creator>Dave Bateman</dc:creator>
				<category><![CDATA[Google Voice]]></category>
		<category><![CDATA[Gotomypc]]></category>
		<category><![CDATA[logmein]]></category>
		<category><![CDATA[remote access]]></category>
		<category><![CDATA[road warrior]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/cisco-voice/?p=41</guid>
		<description><![CDATA[So here I sit 30,000 miles in the air again realizing just how much I dislike traveling. When I first started teaching, traveling was new and exciting. Nowadays it is about as exciting as sitting in traffic. Beyond the normal annoyances of travel, being away from the office just makes work harder. When you are [...]]]></description>
				<content:encoded><![CDATA[<p class="MsoNormal">So here I sit 30,000 miles in the air again realizing just how much I dislike traveling. When I first started teaching, traveling was new and exciting. Nowadays it is about as exciting as sitting in traffic. Beyond the normal annoyances of travel, being away from the office just makes work harder. When you are in the office you have all the tools you need to do your job. Also, people that need to get a hold of you know how to. Don&#8217;t get me wrong &#8211; today&#8217;s advancements have made all of this a lot easier &#8211; but there is still nothing as efficient as doing work from the office.</p>
<p class="MsoNormal">One of the things that make working on the road easier is a single point for all communications. In an earlier post we discussed how Cisco’s Unity solution can offer this, but what about people that don&#8217;t have the fortune of using such a system? Don&#8217;t worry, there are alternatives for individuals.</p>
<p class="MsoNormal">I use is my <a href="http://google.com/voice" target="_blank">Google Voice</a> account. Let&#8217;s start with the bad news: it is still in closed beta so if you don&#8217;t have an account, you may have to wait awhile. There are other products that are similar such as <a href="http://3jam.com" target="_blank">3jam</a>. But these services are paid services whereas Google voice is free (at least for now). So what is Google voice?<span> </span>Its core feature is what I call single number reach. You are assigned a phone number. When someone dials that number, all of the phones you have configured ring.<span> </span>For instance, when someone dials my number, my office, cell and home phone all ring. The call is then routed to the phone that I answer. I can also setup rules that route calls based on who is calling. For instance, I may set it up so that if my family calls, it sends the call to my cell and home but not the office number. I can also create personalized greetings based on who is calling. Other features of the system allow me to transfers active calls to another phone; for example, I can transfer an active call from my cell phone to my office phone. If I am unable to take the call, all voicemails go to a single point. Gone are the days of checking my cell phone voicemail and then the home answering machine and then dial into the office to see if there are messages. I receive an email and an SMS message when I get a voicemail. The service includes the ability to transcribe the messages and include the text in the email and SMS messages. The transcription is still a bit sketchy at times, but often I can get the idea of what the message was about. There are other features, but these are the ones I use the most.</p>
<p class="MsoNormal">Another problem with working from the road is that there always seem to be that one file you left at home. This is where remote access comes in. Most of us have heard of <a href="http://gotomypc.com" target="_blank">GoToMyPC</a>, and it is a good product. I, however, use <a href="http://logmein.com" target="_blank">Logmein</a>. This service is very similar to GoToMyPC, but the base level service is free. I like free. They have paid plans that allow you to do things like remote printing and file transfer. I have little need for remote printing, and I just use my FTP server for the file transfers. It is a little bit more of a headache and if you think you will find yourself needing to transfer files, I would recommend going with one of the paid plans to make your life a little easier.</p>
<p class="MsoNormal">Life on the road isn’t always as exciting as some would think. As a matter of fact, it can be a real pain. It adds many new challenges to the job. Hopefully, this post will give you some ideas on how to make your life on the road a bit easier. Even if you never travel, I think some of these technologies can help make the day a little smoother.</p>
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