Can you hear me now? Tales from a Cisco voice instructor:

communications manager


September 17, 2011  6:40 PM

Register an iPhone or iPad to Communications Manager



Posted by: Dave Bateman
communications manager, IPhone

For a while now I have been wanting to try registering my iPhone with my home Communications Manager. Cisco offers a way to do this - well kind of anyway. You can use some of the mobility features to have calls that come into your Cisco IP phone ring your iPhone, or any cell phone for that matter....

February 28, 2011  7:04 PM

Configuring CUCM Intercoms (Part 2)



Posted by: Dave Bateman
communications manager, Intercoms

In the last article we started looking at the steps required to configure intercoms in Communications Manger. The steps for creating the intercom partitions and calling search spaces were discussed. The next thing you need to do is create an intercom Directory Number (DN) and assign it to a phone....


February 27, 2011  7:38 PM

Configuring CUCM Intercoms (Part 1)



Posted by: Dave Bateman
Cisco, communications manager, Intercom

In my last post we looked at the intercom feature that is available in the current version of Communications Manager. In this post we are going to take a look at the actual steps that are required to configure an intercom.  Four things must be done to configure an intercom. They are: 1. Create...


February 25, 2011  3:01 PM

Understanding CUCM Intercoms



Posted by: Dave Bateman
communications manager, Intercom

In earlier versions of Communications Manger there was no real intercom feature. You had to create speed dial buttons and set lines for auto-answer to emulate an intercom. While this worked for the most part, it did have issues. The biggest was when the phone auto-answered,  it created a two-way...


November 16, 2010  5:40 PM

Delegating Adminivstrative Rights in Communications Manager



Posted by: Dave Bateman
administration, communications manager, rights, role

By default the administrator created during the installation of Communications Manager is the only account that has administrative rights to the administrative web page. If you are the only administrator on the system, this might be fine for you. However, there may be times when you would like to...


May 25, 2010  12:32 PM

Orderly Communications Manager Configuration



Posted by: Dave Bateman
Cisco, communications manager

Today I was browsing a support forum for Communications Manger. Someone had asked in what order the various Communications Manager components should be created. I was somewhat surprised, but very pleased, to see someone suggest the book I wrote back in 2005 (Configuring CallManager and...


January 5, 2010  8:58 PM

Enhancing Cisco Meet-Me Conferencing (Part 4)



Posted by: Dave Bateman
Call Manager, Cisco, communications manager, Conferencing, Meet-Me, Unity

Over the last few articles we have been exploring how we can enhance Cisco Communications Manager Meet-Me conferencing. Primarily we have discussed how we can add caller name announcement and reject undesired callers from joining the conference. These enhancements are accomplished by leveraging...


December 26, 2009  12:55 PM

Enhancing Cisco Meet-Me Conferencing (Part 3)



Posted by: Dave Bateman
Call Manager, Cisco, communications manager, Conferencing, Meet-Me, Unity

In the last post we started to look at the configuration required to add the ability to have the name of the caller announced and to prevent the caller from joining the conference. So far we have configured the Meet-Me number; now let’s move on to the voicemail port configuration.

Warning:...


December 24, 2009  9:49 PM

Enhancing Cisco Meet-Me Conferencing (Part 2)



Posted by: Dave Bateman
Call Manager, Cisco, communications manager, Conferencing, Meet-Me, Unity

In the last post we discussed that the Cisco Meet-Me conferences lack the ability to announce the name of the caller and allow the caller to be rejected from joining the conference. In this article we are going to start looking at the steps required to add these features to a Meet-me conference by...


December 19, 2009  9:20 PM

Enhancing Cisco Meet-Me Conferencing (Part 1)



Posted by: Dave Bateman
Call Manager, Cisco, communications manager, Conferencing, Meet-Me, Unity

A popular feature within Cisco Unified Communications Manager is the Meet-Me conferencing. This feature allows a user to setup a conference call that others can dial into. The configuration and use of this feature are pretty simple. In most cases, simplicity is a good thing. But, simplicity often...


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