Can you hear me now? Tales from a Cisco voice instructor:

Commnications Manager


March 30, 2011  5:24 PM

Configuring Communications Manager Departmental Speed Dials

Posted by: Dave Bateman
Cisco, Commnications Manager, Speed dials

I had a student ask a question today that I have heard a number of times before. I had the answer ready and then at the very end of the question he added something that made the question slightly different. I had to stop and think about it for a minute. He was asking about configuring corporate...

November 19, 2010  2:59 PM

Understanding Cisco Unified Communications Manager Time of Day Routing

Posted by: Dave Bateman
Add new tag, Cisco, Commnications Manager, Time of day Routing

Communications Manager allows you to route calls based on the time of the day, day of the week, and date. This can be useful in a number of different situations. For example, you could configure Communications Manager so that long distance calls cannot be placed after hours. This would prevent...

May 21, 2010  4:46 PM

Communications Manager 8.0 Learns to Share

Posted by: Dave Bateman
Cisco, Commnications Manager, Dial Plan, SAF

Anyone that has ever managed more than one Cisco Communications Manager cluster knows that managing multiple dial plans can sometimes be a daunting task. With Communications Manager 8.0,...

March 25, 2010  7:51 PM

Configuring Local Route Groups

Posted by: Dave Bateman
Cisco, Commnications Manager, Local Route Group, Route Group, route lists

In the last article we discussed what Local Route Groups are and how they can help simplify a dial plan. In this article we are going to look at how they are created. This article assumes that you understand what route groups are and how to create them. Let's use the example we started with in...

March 20, 2010  8:26 PM

Understanding Cisco Communications Manager Local Route Groups

Posted by: Dave Bateman
Cisco, Commnications Manager, Dail Plan, Local Route Group, Route Group

Often the features of a product can cause headaches for those responsible for maintaining the product. It seems the more advanced the features, the more complex the configurations. This is especially true with products that offer the administrator greater flexibility and control. Cisco...

January 23, 2010  1:51 PM

Understanding Cisco Unified Communications Wildcards

Posted by: Dave Bateman
CME, Commnications Manager, Dial-peers, Patterns, Routepatterns, Unity, Wildcards

I had a customer call me the other day saying they had configured a pattern on the Communications Manager and it wasn’t working as they expected. They were trying to configure a pattern that would match any dialed number that began with 75. I asked what pattern they had created and they said 75*....


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