Can you hear me now? Tales from a Cisco voice instructor:


November 4, 2009  7:53 PM

Game Play the Cisco Way

Posted by: Dave Bateman
Cisco, Game, myciscocommunity, myPlanNet

October 31, 2009  2:27 AM

Removing Unused Directory Numbers in Cisco Communications Manager

Posted by: Dave Bateman
Cisco, communications manager

I am not sure what it is like where you live but where I am the leaves are falling and the trees are becoming bare. It’s a nice time of the year with the color in the trees and the leaf covered yards. But, as the trees becoming bearer, I am able to see more clearly into my...

October 29, 2009  8:32 AM

Understanding the Various Cisco Unified Communications Manager Products

Posted by: Dave Bateman
Cisco, communications manager, express, VoIP

I got a call the other day from someone wanting to know the difference between Cisco Unified Communication Manger and Cisco Unified Communications Manger Business Edition. He believed he already knew but just want to make sure the Communications Manger Business Edition...

October 17, 2009  9:15 PM

Exploring Cisco’s Unified Messaging Products (Part 2)

Posted by: Dave Bateman
Cisco, Unified Messaging, Unity, Voicemail

In the last post we started a discussion about Cisco's Unity messaging product. The last post included a brief overview of the three messaging products with more detailed exploration of Unity. This post will focus on Unity Connections and Unity Express.

October 15, 2009  8:07 PM

Exploring Cisco’s Unified Messaging Products (Part 1)

Posted by: Dave Bateman
Cisco, Unified Messaging, Unity, Voicemail

I often receive calls from individuals that have questions about their Unity system. The fist thing I ask them is “What Unity do you have?” This question is often met with moments of silence followed by “Cisco Unity?” At this point I know it’s going to be a while...

October 9, 2009  7:28 PM

Cisco Phone Registration Process

Posted by: Dave Bateman
Cisco, IP Phone, Phone Registration, Troubleshooting VoIP

I made a phone call today. I know it doesn't really sound like a big deal does it? Well, when you stop to think about it, everything that happens to make that call successful is really amazing. It',s funny how people never stop to think about things like this and in all honesty, most people don't...

October 7, 2009  3:18 PM

Proper Planning for Calling Search Spaces and Partitions

Posted by: Dave Bateman
Calling Search Spaces, Callmanager, Cisco, communications manager, Partitions

We have all heard the saying, “There’s never time to do it right but there is always time to do it over.” This is as true for Unified Communication deployment as it is anything else. Today I was talking to a gentleman that had recently started a new job...

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