Cisco

Creating Corporate Speed Dials on Cisco’s Unified Communications Manager

As I stated in the last article, corporate speed dials aren’t necessarily a feature in Communication Manager but that doesn’t mean you can’t have corporate speed dials in it. You can create corporate speed dials by using translation patterns. Translation patterns translate a dialed number...

Just Because the Feature Isn’t There, Doesn’t Mean the Feature Isn’t There

Sometimes I wonder if speed dials were an after thought for Cisco’s Unified Communications Manager. One of the first questions I was asked when I started to teach this technology was, “How do I configure corporate wide speed dials?” I have to admit that the first time I was asked this, I must...

Use Unity’s Bulk Edit to Set Subcriber’s Phone to Ring

In the last article I gave an overview of Unity’s Bulk Edit tool. In this article we will build on that and learn how to use bulk edit to correct a common issue.

If you use Unity’s default Subscriber template without making any modifications to it,...

How To Use Unity’s Bulk Edit Tool

In the last article, I wrote about parameters within Unity that you're going to want changed before adding any users. I also relayed a story about a student that spent the entire weekend fixing problems that were caused because these parameters were not changed. The really sad part about her story...

What You Should Know Before You Add Unity Subscribers

Whenever I teach, I begin the class by doing introductions. One week while we were doing introductions, a student introduced herself and said, “And Unity sucks.” I said to her, “I can sense something's bothering you, would like to share it with the class?” She said, “Yeah, we just ran...

How To Add Phones That Don’t Have Voicemail To Unity’s Auto-Attendant

Have you ever run into a situation where you needed to add phones to the directory in Unity but the phone didn't necessarily need a voicemail account? Let's say you have a customer that has five phones they want listed in the directory but didn't want voicemail assign to them. They want to know if...

Understanding Cisco Unity Networking

From time to time I will be meeting with a client that is considering a Unity implementation. One common concern is how they will integrate it in with their existing voicemail systems. Often they have systems spread across the country and are not ready to replace all of them. While this is a valid...

Cisco’s Got Its Game On

A couple of weeks ago I talked about a new game form Cisco called MyPlanNet where you took on the role of a service...

Cisco 9900 Series Phones – Seeing What Others are Saying

We have been hearing about desktop video phones for a long time. Some say that one day all calls will be video calls. Perhaps that is true, but I am still not sure I want someone to see what I look like when I answer the phone first thing in the morning (or at noon on a lazy Saturday). It reminds...

MWI work around for Unity

In the last article I discussed how to setup multiple voicemail accounts for a single phone. In the example, the phone I used was an analog phone. While some analog phones have MWI indicators, with three voicemail accounts associated to this phone, it would not be possible to determine which...