Can you hear me now? Tales from a Cisco voice instructor:


December 12, 2009  7:48 PM

Creating Corporate Speed Dials on Cisco’s Unified Communications Manager

Posted by: Dave Bateman
Cisco, communications manager, corporate speed dials, Speed dials, translation patterns

As I stated in the last article, corporate speed dials aren’t necessarily a feature in Communication Manager but that doesn’t mean you can’t have corporate speed dials in it. You can create corporate speed dials by using translation patterns. Translation patterns translate a dialed number...

December 11, 2009  7:05 PM

Just Because the Feature Isn’t There, Doesn’t Mean the Feature Isn’t There

Posted by: Dave Bateman
Cisco, communications manager, corporate speed dials, Speed dials, translation patterns

Sometimes I wonder if speed dials were an after thought for Cisco’s Unified Communications Manager. One of the first questions I was asked when I started to teach this technology was, “How do I configure corporate wide speed dials?” I have to admit that the first time I was asked this, I must...

December 5, 2009  8:30 PM

Use Unity’s Bulk Edit to Set Subcriber’s Phone to Ring

Posted by: Dave Bateman
bulk edit, Cisco, Subscriber phone ringing, Unity, Unity tools depot

In the last article I gave an overview of Unity’s Bulk Edit tool. In this article we will build on that and learn how to use bulk edit to correct a common issue.

If you use Unity’s default Subscriber template without making any modifications to it,...

December 4, 2009  11:42 PM

How To Use Unity’s Bulk Edit Tool

Posted by: Dave Bateman
bulk edit, Cisco, tools depot, Unity

In the last article, I wrote about parameters within Unity that you're going to want changed before adding any users. I also relayed a story about a student that spent the entire weekend fixing problems that were caused because these parameters were not changed. The really sad part about her story...

November 25, 2009  7:04 PM

What You Should Know Before You Add Unity Subscribers

Posted by: Dave Bateman
Adding Users to Unity, Cisco, Subscriber template, Unity

Whenever I teach, I begin the class by doing introductions. One week while we were doing introductions, a student introduced herself and said, “And Unity sucks.” I said to her, “I can sense something's bothering you, would like to share it with the class?” She said, “Yeah, we just ran...

November 23, 2009  7:46 PM

How To Add Phones That Don’t Have Voicemail To Unity’s Auto-Attendant

Posted by: Dave Bateman
auto attendant, Cisco, Internet subsciber, Unity

Have you ever run into a situation where you needed to add phones to the directory in Unity but the phone didn't necessarily need a voicemail account? Let's say you have a customer that has five phones they want listed in the directory but didn't want voicemail assign to them. They want to know if...

November 20, 2009  5:11 PM

Understanding Cisco Unity Networking

Posted by: Dave Bateman
AMIS, Cisco, Unity, Unity Networking, VPIM

From time to time I will be meeting with a client that is considering a Unity implementation. One common concern is how they will integrate it in with their existing voicemail systems. Often they have systems spread across the country and are not ready to replace all of them. While this is a valid...

November 18, 2009  6:41 PM

Cisco’s Got Its Game On

Posted by: Dave Bateman
Cisco, Edge Quest, Game, myPlanNet

A couple of weeks ago I talked about a new game form Cisco called MyPlanNet where you took on the role of a service...

November 14, 2009  9:38 AM

Cisco 9900 Series Phones – Seeing What Others are Saying

Posted by: Dave Bateman
9951, 9971, Cisco, IP Phone, video phone

We have been hearing about desktop video phones for a long time. Some say that one day all calls will be video calls. Perhaps that is true, but I am still not sure I want someone to see what I look like when I answer the phone first thing in the morning (or at noon on a lazy Saturday). It reminds...

November 11, 2009  8:05 PM

MWI work around for Unity

Posted by: Dave Bateman
Cisco, MWI, Unity, Voicemail

In the last article I discussed how to setup multiple voicemail accounts for a single phone. In the example, the phone I used was an analog phone. While some analog phones have MWI indicators, with three voicemail accounts associated to this phone, it would not be possible to determine which...

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