Can you hear me now? Tales from a Cisco voice instructor:

Cisco


February 27, 2010  2:55 PM

A Glimpse at Cisco Unified Communications Manager 8.0



Posted by: Dave Bateman
Cisco, Communications Manager 8

Cisco has started to release information about Communications Manger 8.0 on the public side of its website. When I saw this, I thought that this must mean it is available. I quickly called my colleague who handles this type of stuff and he checked. To my disappointment, he said that as far as he...

February 11, 2010  5:59 PM

Click to Call – Make Your Cisco Phone Dial from Outlook



Posted by: Dave Bateman
Cisco, Cisco Widget, Click to Call, Outlook, Webdial

Cisco has a neat little feature called the Cisco Personal Address Book. It allows you to create a directory that can be accessed from your Cisco IP phone. To create the directory, use the Communications Manager User web pages. This interface allows you to enter your contact's name, email address,...


February 5, 2010  7:34 PM

Unity 8.0 is Here



Posted by: Dave Bateman
Cisco, Unified Messaging, Unity, Unity 8.0

As I was perusing Cisco.com today, I noticed that documentation for Unity 8.0 has been posted. I am sure that a lot of people are saying, "Wait a minute -  I thought Unity was going away and Unity Connection would be the Cisco voice mail solution for larger companies?" Well, it appears that the...


January 28, 2010  7:03 PM

Penny For Your Thoughts or 250K – It’s a Real Good Thought



Posted by: Dave Bateman
Billion dollar idea, Cisco, contest, I-Prize

So, when was the last time you had a million dollar idea? Got one right now, but you just don’t have the resources to turn it into a reality? Well, I’m sorry but I can’t help you. However, if you have a billion dollar idea I know this guy… well it’s not a guy as much as it is


January 16, 2010  8:03 PM

My Unity Mailbox is Full – But Don’t Tell Anyone



Posted by: Dave Bateman
Advanced Settings Tool, Cisco, Full Mailbox, tools depot, Unity

Let's say a customer calls you and wants to know why you didn't return their call. You explain to them that you didn't get their message. The first time this happens they might believe you and let it go as a fluke. But, then it happens three more times that week. They might start doubting your...


January 5, 2010  8:58 PM

Enhancing Cisco Meet-Me Conferencing (Part 4)



Posted by: Dave Bateman
Call Manager, Cisco, communications manager, Conferencing, Meet-Me, Unity

Over the last few articles we have been exploring how we can enhance Cisco Communications Manager Meet-Me conferencing. Primarily we have discussed how we can add caller name announcement and reject undesired callers from joining the conference. These enhancements are accomplished by leveraging...


December 26, 2009  12:55 PM

Enhancing Cisco Meet-Me Conferencing (Part 3)



Posted by: Dave Bateman
Call Manager, Cisco, communications manager, Conferencing, Meet-Me, Unity

In the last post we started to look at the configuration required to add the ability to have the name of the caller announced and to prevent the caller from joining the conference. So far we have configured the Meet-Me number; now let’s move on to the voicemail port configuration.

Warning:...


December 24, 2009  9:49 PM

Enhancing Cisco Meet-Me Conferencing (Part 2)



Posted by: Dave Bateman
Call Manager, Cisco, communications manager, Conferencing, Meet-Me, Unity

In the last post we discussed that the Cisco Meet-Me conferences lack the ability to announce the name of the caller and allow the caller to be rejected from joining the conference. In this article we are going to start looking at the steps required to add these features to a Meet-me conference by...


December 19, 2009  9:20 PM

Enhancing Cisco Meet-Me Conferencing (Part 1)



Posted by: Dave Bateman
Call Manager, Cisco, communications manager, Conferencing, Meet-Me, Unity

A popular feature within Cisco Unified Communications Manager is the Meet-Me conferencing. This feature allows a user to setup a conference call that others can dial into. The configuration and use of this feature are pretty simple. In most cases, simplicity is a good thing. But, simplicity often...


December 18, 2009  10:03 PM

Has Cisco Flipped When It Comes To Acquisitions?



Posted by: Dave Bateman
Cisco, Flip Camera, Pure Digital Technologies, Share and Show

I had an interesting conversation today with a gentleman that asked if I had any idea as to why Cisco had acquired the Pure Digital Technologies and had been marketing the

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