Can you hear me now? Tales from a Cisco voice instructor:


March 12, 2011  12:36 PM

Cisco Training on the Run

Posted by: Dave Bateman
Cisco, training

Guess what I did on my flight from San Francisco to L.A? I took a Cisco class. A while back I blogged about Cisco's iPhone app called M-learning. Recently they have added an iPad app that allows you to access the same type of content, but takes advantage of the larger screen that the iPad...

February 27, 2011  7:38 PM

Configuring CUCM Intercoms (Part 1)

Posted by: Dave Bateman
Cisco, communications manager, Intercom

In my last post we looked at the intercom feature that is available in the current version of Communications Manager. In this post we are going to take a look at the actual steps that are required to configure an intercom.  Four things must be done to configure an intercom. They are: 1. Create...

February 24, 2011  9:52 AM

Understanding External Phone Number Mask

Posted by: Dave Bateman
Cisco, IP Phone

Have you ever wished you could change the caller ID information that was sent when you placed a call? This could come in handy when the person you are trying to reach is avoiding your call. Well, Cisco Communications Manager allows you to do this. However, it isn’t so that you can make prank...

February 21, 2011  2:34 PM

Understanding Cisco Mobility

Posted by: Dave Bateman
Cisco, Mobility

You may have heard the term "mobility" lately. It seems to be one of the latest buzz words. As with any buzz word, the exact definition of mobility is greatly dependent on who you ask. This is even true with Cisco mobility. The reason for that is that Cisco mobility is made up of a number of...

January 13, 2011  8:16 PM

Cisco Wants Your TV

Posted by: Dave Bateman
Cisco, TV, Videoscape

A few weeks ago I mentioned the Cisco UMI. It is their new home video conferencing product. It hooks up to your TV and allows you to have 1080p video calls with other UMI owners. It's pretty cool, but due to the price I think it will be a little while before there is one in every home. Well, UMI...

December 19, 2010  10:25 PM

It’s a Bird, It’s a Plane, Nope it’s Just a Cisco Router.

Posted by: Dave Bateman
Cisco, IRIS, Router, Space

The next time you look up in sky and see something that you just can't figure out what it is, you might be looking at a Cisco router. OK, it's highly unlikely that you will actually be able to see a Cisco router in the sky, but that doesn't mean there isn't one there. As a matter of fact, there is....

November 28, 2010  11:59 PM

Taking WebEx to the Next Level

Posted by: Dave Bateman
Cisco, Video, WebEx

If you are anything like me, you have been on your share of WebEx conferences. During more than one of those conferences, I have been asked to stream the video from my web cam. Personally, I don't feel that a one to two inch square of a talking head adds much to the call. It does keep people from...

November 26, 2010  5:42 PM

Simplifiy Partitions and Search Spaces

Posted by: Dave Bateman
Calling Search Spaces, Cisco, partition

While I was finishing doing the author review on my latest book, I came across a suggestion from the technical editor suggesting that I use a certain analogy when explaining partitions and calling search spaces. It was the very same analogy that I have been using for over 10 years. I can't say with...

November 21, 2010  11:35 PM

Enhancing Unity’s Holiday schedules.

Posted by: Dave Bateman
Cisco, Unity

November 19, 2010  2:59 PM

Understanding Cisco Unified Communications Manager Time of Day Routing

Posted by: Dave Bateman
Add new tag, Cisco, Commnications Manager, Time of day Routing

Communications Manager allows you to route calls based on the time of the day, day of the week, and date. This can be useful in a number of different situations. For example, you could configure Communications Manager so that long distance calls cannot be placed after hours. This would prevent...

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