Can you hear me now? Tales from a Cisco voice instructor

Oct 28 2010   8:29AM GMT

Delegating Administrative Rights in Unity Connection

Dave Bateman Dave Bateman Profile: Dave Bateman

If you are new to Unity Connection or moving from Unity to Unity Connection, one of the things you are going to need to know how to do is to setup administrative right to users. That is, unless you are the only administrator. Even then you will need to grant yourself administrative rights.

If you are coming from a Unity system, you will most likely head right to the class of service settings to do this because that is where it is done in Unity. I would advise against this, mainly because that is not where these rights are configured. Unity Connection uses Roles to assign administrative rights. This is similar to how Communications Manager does it, but it is actually a lot easier in Unity Connection.

Unity Connection has eight predefined roles that cannot be changed nor can additional ones be added. Fortunately, you will find that the predefined roles will be antiquated for most environments. Here are the names and description of each role:

Role Function
Audio Text Administrator Access to call handlers, directory handlers, and interview handlers.
Greeting Administrator Can recorded call handler greetings via the phone.
Help Desk Administrator Able to reset user passwords and unlock user accounts as well as view user settings.
Mailbox Access Delegate Account Message access via Messaging APIs.
Remote Administrator Database administration via remote management tools
System Administrator All administrative functions, reports, and tools for server and users.
Technician Able to view all system and user settings, run all reports and diagnostic tools as well as access to functions that enable management of system and phone system integration settings.
User Administrator Access to user administration functions, reports, and administration tools.

You can take a closer look at what rights each role has by following these steps:

  1. Navigate to System Settings> Roles.
  2. Select the role you are interested from the list that appears.
  3. The rights are listed in detail under the Role Privileges heading.

To assign a role to a user:

  1. Go to user configuration page .
  2. Select Roles for the edit menu.
  3. Highlight the desired role in the available Roles box.
  4. Click the up arrow (^)  to move it into the Assigned Roles box.
  5. Click Save.

With the exception of the Greetings Administrator role, it is recommended that administrative roles are not assigned to the normal voice mail account of a user, but rather a separate account created and assigned roles. The user would then use that account to conduct administrative duties.

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