Can you hear me now? Tales from a Cisco voice instructor:

March, 2010

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March 27, 2010  8:46 PM

Virtual Keyboard and Mouse Switch- App of the Week

Dave Bateman Dave Bateman Profile: Dave Bateman

If you are anything like me, then one PC and monitor just isn't enough. My current setup is two PCs, each with dual monitors. Doing a lot of development like I do, I find that there is no such thing as too much screen real estate. The problem with two PCs is that you need two keyboards and mice or...

March 25, 2010  7:51 PM

Configuring Local Route Groups

Dave Bateman Dave Bateman Profile: Dave Bateman

In the last article we discussed what Local Route Groups are and how they can help simplify a dial plan. In this article we are going to look at how they are created. This article assumes that you understand what route groups are and how to create them. Let's use the example we started with in...


March 20, 2010  8:26 PM

Understanding Cisco Communications Manager Local Route Groups

Dave Bateman Dave Bateman Profile: Dave Bateman

Often the features of a product can cause headaches for those responsible for maintaining the product. It seems the more advanced the features, the more complex the configurations. This is especially true with products that offer the administrator greater flexibility and control. Cisco...


March 18, 2010  8:47 PM

Too Many Acronyms – Website of the Week

Dave Bateman Dave Bateman Profile: Dave Bateman

There are simply too may TLAs nowadays. What's a TLA you ask? Three Letter Acronym, of course! Get it? It's kind of funny because TLA is a three letter acronym. OK, never mind the nerd humor. The point is that in the tech world acronyms are tossed around like confetti on New Years Eve. Sometimes...


March 13, 2010  5:01 PM

App of the Week – A Better PDF Reader (and Editor)

Dave Bateman Dave Bateman Profile: Dave Bateman

I don't know about you, but I stopped using Adobe's PDF reader a few years ago. I started looking for an alternative because AdobeReader was taking a long time to load, and I needed to be able to edit a PDF file. I...


March 10, 2010  10:21 PM

Cisco Phones – End User Online Tutorials

Dave Bateman Dave Bateman Profile: Dave Bateman

I can remember the first time I had to write a course for end users on how to use the features on Cisco phones. It was a painful process. Things that I felt were fairly intuitive had to be broken down into the most basic tasks. For instance, I had to create a PowerPoint slide that said, "to answer...


March 6, 2010  9:20 PM

Certification – When Is the Best Time to Jump on a Track?

Dave Bateman Dave Bateman Profile: Dave Bateman

I had an interesting phone call with a customer the other day. He was concerned about a certification track he had chosen. The short story behind his concern was that, with things changing so fast, how can he be sure the track won't change midway through and he would have to start over? He had a...


March 4, 2010  4:47 PM

App of the week – Mount an ISO Image as a Virtual Drive

Dave Bateman Dave Bateman Profile: Dave Bateman

It seems more and more these days I am downloading software that is in an ISO format. The idea is that once you download it, you can burn it to a CD or DVD and install it. Since you will often only use the CD/DVD once, it seems like a waste of time to burn to physical media (not to mention a waste...


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