Can you hear me now? Tales from a Cisco voice instructor:

February, 2010

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February 27, 2010  2:55 PM

A Glimpse at Cisco Unified Communications Manager 8.0



Posted by: Dave Bateman
Cisco, Communications Manager 8

Cisco has started to release information about Communications Manger 8.0 on the public side of its website. When I saw this, I thought that this must mean it is available. I quickly called my colleague who handles this type of stuff and he checked. To my disappointment, he said that as far as he...

February 25, 2010  8:08 PM

Website (or App) of the Week



Posted by: Dave Bateman
Random Browsing, Search Engine, Stumbleupon

I decided to start something new this week. I don't know about you, but often while I am searching the Internet for one thing I find something else that is either very cool, very useful or maybe both. The organized part of me takes these nuggets and files them away for future use. The only problem...


February 20, 2010  7:10 PM

Not Another Screen Capturing Service



Posted by: Dave Bateman
Jing, sceen capture, Screentoaster, Video Capture

I know the last article was about screen capturing, and I really need to move onto another topic. But, shortly after posting, I stumbled across another capturing service that I just have to tell you about. It is slightly different from

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February 18, 2010  9:17 PM

Screen Sharing/Capturing Services



Posted by: Dave Bateman
Jing, Screen Capturing, Screen Shareing, Skype, WebEx

In the last article we took a look at a screen capturing program that lets you upload the capture directly to an FTP site so that you can easily share this information with others.  This solution requires that you have an FTP site that at your disposal. There are services that allow you to...


February 13, 2010  5:39 PM

Remote Tech Support Tool – Screen Sharing



Posted by: Dave Bateman
Desktop capture, PicPick, Remote support, Screen Capture

Earlier this week I was trying to help a co-worker configure some settings on his computer. We were chatting over an instant massaging service, which is not the best way to try to do tech support. But, this is the tool we had at the time so we were making the best of it. It was obvious that what I...


February 11, 2010  5:59 PM

Click to Call – Make Your Cisco Phone Dial from Outlook



Posted by: Dave Bateman
Cisco, Cisco Widget, Click to Call, Outlook, Webdial

Cisco has a neat little feature called the Cisco Personal Address Book. It allows you to create a directory that can be accessed from your Cisco IP phone. To create the directory, use the Communications Manager User web pages. This interface allows you to enter your contact's name, email address,...


February 5, 2010  7:34 PM

Unity 8.0 is Here



Posted by: Dave Bateman
Cisco, Unified Messaging, Unity, Unity 8.0

As I was perusing Cisco.com today, I noticed that documentation for Unity 8.0 has been posted. I am sure that a lot of people are saying, "Wait a minute -  I thought Unity was going away and Unity Connection would be the Cisco voice mail solution for larger companies?" Well, it appears that the...


February 3, 2010  5:34 PM

What Were They Thinking? – Online Blunders



Posted by: Dave Bateman
Facebook, Safe Posting, Smart Surfing, Social Networks

The world has changed! No one can debate that. I remember that when I was growing up you actually had to go to your friend’s house if you wanted to play a game or have a conversation. Not now - just fire up your PC and you are good to go. It is pretty awesome. It has opened up new ways to...


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