Can you hear me now? Tales from a Cisco voice instructor:

January, 2010

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January 30, 2010  6:45 PM

Restore Points – Are They Really That Useful?

Dave Bateman Dave Bateman Profile: Dave Bateman

A few weeks ago I talked about the importance of backup and how often we tend to think only to do them when it is already too late. There is really no replacement for backups. But, this week a friend of mine reminded me of another little recovery tool that most people don't give much thought...

January 28, 2010  7:03 PM

Penny For Your Thoughts or 250K – It’s a Real Good Thought

Dave Bateman Dave Bateman Profile: Dave Bateman

So, when was the last time you had a million dollar idea? Got one right now, but you just don’t have the resources to turn it into a reality? Well, I’m sorry but I can’t help you. However, if you have a billion dollar idea I know this guy… well it’s not a guy as much as it is


January 23, 2010  1:51 PM

Understanding Cisco Unified Communications Wildcards

Dave Bateman Dave Bateman Profile: Dave Bateman

I had a customer call me the other day saying they had configured a pattern on the Communications Manager and it wasn’t working as they expected. They were trying to configure a pattern that would match any dialed number that began with 75. I asked what pattern they had created and they said 75*....


January 20, 2010  9:34 PM

VNC to VMware

Dave Bateman Dave Bateman Profile: Dave Bateman

If you haven't heard of VMware yet, it is software that allows you to run multiple OS images on a PC. Each image acts like a separate PC. The buzz word for this type of technology is "Vituralization." There are many reasons people choose this...


January 16, 2010  8:03 PM

My Unity Mailbox is Full – But Don’t Tell Anyone

Dave Bateman Dave Bateman Profile: Dave Bateman

Let's say a customer calls you and wants to know why you didn't return their call. You explain to them that you didn't get their message. The first time this happens they might believe you and let it go as a fluke. But, then it happens three more times that week. They might start doubting your...


January 12, 2010  9:04 PM

Backups, Who Really Needs Them Anyway?

Dave Bateman Dave Bateman Profile: Dave Bateman

I was talking with a co-worker today, and he told me that his laptop hard drive died. He followed that with... good thing I had a backup. Good thing, indeed, I thought and then quickly backed up my own files. I am pretty sure that if he had not had a backup, his mood may have been slightly...


January 9, 2010  7:59 PM

Creating Macros for Anything

Dave Bateman Dave Bateman Profile: Dave Bateman

Have you ever found yourself on your computer, repeating the same task over and over and thinking, "there has to be a better way." It has happened to me one too many times. I often think, "why hasn't someone created an automated way to do this?" If you are using a program that supports macros, you...


January 5, 2010  8:58 PM

Enhancing Cisco Meet-Me Conferencing (Part 4)

Dave Bateman Dave Bateman Profile: Dave Bateman

Over the last few articles we have been exploring how we can enhance Cisco Communications Manager Meet-Me conferencing. Primarily we have discussed how we can add caller name announcement and reject undesired callers from joining the conference. These enhancements are accomplished by leveraging...


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