Can you hear me now? Tales from a Cisco voice instructor:

November, 2009

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November 25, 2009  7:04 PM

What You Should Know Before You Add Unity Subscribers

Dave Bateman Dave Bateman Profile: Dave Bateman

Whenever I teach, I begin the class by doing introductions. One week while we were doing introductions, a student introduced herself and said, “And Unity sucks.” I said to her, “I can sense something's bothering you, would like to share it with the class?” She said, “Yeah, we just ran...

November 23, 2009  7:46 PM

How To Add Phones That Don’t Have Voicemail To Unity’s Auto-Attendant

Dave Bateman Dave Bateman Profile: Dave Bateman

Have you ever run into a situation where you needed to add phones to the directory in Unity but the phone didn't necessarily need a voicemail account? Let's say you have a customer that has five phones they want listed in the directory but didn't want voicemail assign to them. They want to know if...


November 20, 2009  5:11 PM

Understanding Cisco Unity Networking

Dave Bateman Dave Bateman Profile: Dave Bateman

From time to time I will be meeting with a client that is considering a Unity implementation. One common concern is how they will integrate it in with their existing voicemail systems. Often they have systems spread across the country and are not ready to replace all of them. While this is a valid...


November 18, 2009  6:41 PM

Cisco’s Got Its Game On

Dave Bateman Dave Bateman Profile: Dave Bateman

A couple of weeks ago I talked about a new game form Cisco called MyPlanNet where you took on the role of a service...


November 14, 2009  9:38 AM

Cisco 9900 Series Phones – Seeing What Others are Saying

Dave Bateman Dave Bateman Profile: Dave Bateman

We have been hearing about desktop video phones for a long time. Some say that one day all calls will be video calls. Perhaps that is true, but I am still not sure I want someone to see what I look like when I answer the phone first thing in the morning (or at noon on a lazy Saturday). It reminds...


November 11, 2009  8:05 PM

MWI work around for Unity

Dave Bateman Dave Bateman Profile: Dave Bateman

In the last article I discussed how to setup multiple voicemail accounts for a single phone. In the example, the phone I used was an analog phone. While some analog phones have MWI indicators, with three voicemail accounts associated to this phone, it would not be possible to determine which...


November 6, 2009  6:16 PM

How to Configure Multiple Cisco Unity Voicemail Boxes for a Single Phone

Dave Bateman Dave Bateman Profile: Dave Bateman

A customer of mine had a phone that was located in the warehouse and shared by three workers. With all of the moving equipment that was in the warehouse they didn't want to take the chance of damaging a Cisco IP phone so they placed an analog phone out there that was hooked up to an analog gateway....


November 4, 2009  7:53 PM

Game Play the Cisco Way

Dave Bateman Dave Bateman Profile: Dave Bateman


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