Comments on: When should an SMB draw the line with ITIL best practices?

Comments on: When should an SMB draw the line with ITIL best practices? http://itknowledgeexchange.techtarget.com/cio/when-should-an-smb-draw-the-line-with-itil-best-practices/ A SearchCIO-Midmarket.com blog Tue, 02 Apr 2013 15:16:26 +0000 hourly 1 By: Medconduit http://itknowledgeexchange.techtarget.com/cio/when-should-an-smb-draw-the-line-with-itil-best-practices/#comment-127 Medconduit Fri, 25 Jun 2010 15:56:59 +0000 http://itknowledgeexchange.techtarget.com/cio/?p=618#comment-127 As an SMB, we have adopted a form of the ITIL change management processes. After 2 years, we believe we are much better off, but as the article discussed, we have no metrics from “before” to prove the value.

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