CIO Symmetry:

ITIL

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February 8, 2011  3:59 PM

Software tools can be basis for successful ITIL strategy



Posted by: Scot Petersen
CIO, ITIL, software

The IT Infrastructure Library (ITIL) can be a useful tool -- for those who have ventured into it. Just 40% of 169 IT managers at midmarket firms surveyed by SearchCIO-Midmarket.com last year are...

August 19, 2010  6:26 PM

ITIL helps set IT service catalog expectations



Posted by: Christina Torode
CIO, ITIL, ITSM

I don't know about you, but to me, ITIL (or IT Infrastructure Library) is a little overwhelming. I'm only looking at using theĀ ITIL framework as an IT service catalog tool, and I get a little...


July 1, 2010  7:20 PM

Slowly phasing out ITIL V2 Foundation, starting with certifications



Posted by: Kristen Caretta
IT training and certifications, ITIL, Midmarket CIO

Those looking to be certified in ITIL V2 Foundation have missed their chance: As of July 1, the V2 Foundation recertification is no longer offered, as the Office of Government Commerce slowly withdraws ITIL V2 in favor of...


June 24, 2010  7:15 PM

When should an SMB draw the line with ITIL best practices?



Posted by: Kristen Caretta
IT, IT/business alignment, ITIL, Midmarket CIO

Where does ITIL fit in with SMBs? It seems more organizations are following ITIL best practices in their overall IT operations and service delivery -- creating some form of a service catalog, practicing change management strategies and focusing on service design -- but not following ITIL frameworks...


March 3, 2010  5:17 PM

First open source, ITIL-aligned IT change management tool coming soon



Posted by: Kristen Caretta
change management, ITIL, Midmarket CIO, Open source

The open source community has a new addition: an enterprise-level, ITIL-aligned change management tool.

Recently unveiled at the Pink Elephant IT Service Management Conference & Expo,


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