change management

First open source, ITIL-aligned IT change management tool coming soon

The open source community has a new addition: an enterprise-level, ITIL-aligned change management tool.

Recently unveiled at the Pink Elephant IT Service Management Conference & Expo,

How do you score on your IT change management report card?

Over the past week, IT change management popped up a lot in my interviews with consultants, CIOs and IT managers. No matter what the topic of the discussion was (from new software deployments to consolidated business processes), every conversation led to the importance of IT change management and...