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	<title>CIO Symmetry &#187; Business Intelligence</title>
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	<link>http://itknowledgeexchange.techtarget.com/cio</link>
	<description>A SearchCIO-Midmarket.com blog</description>
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		<title>Technology for competitive advantage is CIOs&#8217; new Job One</title>
		<link>http://itknowledgeexchange.techtarget.com/cio/technology-for-competitive-advantage-is-cios-new-job-one/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cio/technology-for-competitive-advantage-is-cios-new-job-one/#comments</comments>
		<pubDate>Tue, 08 May 2012 19:37:14 +0000</pubDate>
		<dc:creator>Scot Petersen</dc:creator>
				<category><![CDATA[BI]]></category>
		<category><![CDATA[big data]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[CIO Jobs]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[cloud computing strategy]]></category>
		<category><![CDATA[Midmarket CIO]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[outsourcing services]]></category>
		<category><![CDATA[Strategy for CIOs]]></category>

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		<description><![CDATA[Competitive advantage is not that new a business term &#8212; it was popularized by Harvard Business School professor Michael Porter in the 1980s &#8212; but it has never been more important as a business philosophy. That is, it has never been more important for CIOs to think about competitive advantage as a business philosophy. Today, [...]]]></description>
				<content:encoded><![CDATA[<p><em>Competitive advantage</em> is not that new a business term &#8212; it was popularized by <a href="http://drfd.hbs.edu/fit/public/facultyInfo.do?facInfo=ovr&amp;facId=6532" target="_blank">Harvard Business School professor Michael Porter</a> in the 1980s &#8212; but it has never been more important as a business philosophy.</p>
<p>That is, it has never been more important for CIOs to think about competitive advantage as a business philosophy.</p>
<p>Today, every bit of technology usage amounts to some sort of <a href="http://searchcio.techtarget.com/tip/Why-a-technology-and-marketing-strategy-alliance-should-be-cemented">competitive advantage</a>. It&#8217;s a factor in <a href="http://www.computerweekly.com/feature/What-is-big-data-and-how-can-it-be-used-to-gain-competitive-advantage">big data and business intelligence</a>, <a href="http://www.computerweekly.com/news/2240105043/Outsourcers-look-to-data-security-transparency-for-competitive-advantage">outsourcing</a>, and cloud.</p>
<p>Now technology for competitive advantage is starting to count as a <a href="http://searchcio.techtarget.com/news/2240149821/Using-tech-to-gain-a-competitive-advantage-The-new-CIO-benchmark">benchmark for CIO success</a>, writes SearchCIO.com Senior News Writer Linda Tucci. Gathering competitive intelligence has become a daily task for George L. Reed II, CIO at Seven Corners Inc., a privately held global travel insurance provider in Carmel, Ind. &#8220;You learn who&#8217;s taking risks,&#8221; he said.</p>
<p>Fortunately, this is the right time for CIOs to come to their CEOs bearing competitive intelligence, which would lead to new ideas &#8212; or as Michael Porter might say, <a href="http://www.ipocongress.ru/download/guide/article/what_is_strategy.pdf" target="_blank">what not to do</a>.</p>
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		<title>Where are the successful women in business leadership?</title>
		<link>http://itknowledgeexchange.techtarget.com/cio/where-are-the-successful-women-in-business-leadership/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cio/where-are-the-successful-women-in-business-leadership/#comments</comments>
		<pubDate>Mon, 02 Apr 2012 17:04:00 +0000</pubDate>
		<dc:creator>Wendy Schuchart</dc:creator>
				<category><![CDATA[Amazon]]></category>
		<category><![CDATA[big data]]></category>
		<category><![CDATA[business continuity planning]]></category>
		<category><![CDATA[data breach]]></category>
		<category><![CDATA[data security]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Hacking]]></category>
		<category><![CDATA[IBM]]></category>
		<category><![CDATA[IT staff development]]></category>
		<category><![CDATA[IT staff development and retention]]></category>
		<category><![CDATA[Millennials]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media tools]]></category>
		<category><![CDATA[Staffing]]></category>
		<category><![CDATA[Steve Jobs]]></category>
		<category><![CDATA[women in IT]]></category>

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		<description><![CDATA[Each week, we scour the Web looking for the choicest cuts of the blogosphere. This week, we&#8217;re taking a look at the illusive Millennial-generation traits that lead to a quest for more &#8220;me time&#8221; while the generation&#8217;s women are experiencing job burnout. Richard Branson asks why there aren&#8217;t more successful women in business leadership. And [...]]]></description>
				<content:encoded><![CDATA[<p>Each week, we scour the Web looking for the choicest cuts of the blogosphere. This week, we&#8217;re taking a look at the illusive Millennial-generation traits that lead to a quest for more &#8220;me time&#8221; while the generation&#8217;s women are experiencing job burnout. Richard Branson asks why there aren&#8217;t more successful women in business leadership. And once again, hackers have tapped into 1.5 million wallets with a major Visa and MasterCard breach. All that and more in our weekly Web roundup!</p>
<p>Should CIOs care about their Klout score? <a href="http://www.forbes.com/sites/dorieclark/2012/04/02/why-you-should-care-about-your-klout-score/" target="_blank">Dorrie Clark</a> thinks so.</p>
<p>The hackers are at it again: This time, as many as <a href="http://www.bgr.com/2012/04/02/hackers-steal-1-5-million-card-numbers-in-huge-mastercard-visa-breach/" target="_blank">1.5 million MasterCard and Visa numbers</a> were breached on Friday.</p>
<p>Those Millennial-generation traits continue to bewilder baby boomers and Generation X leaders. Almost <a href="http://www.mediapost.com/publications/article/170109/turning-on-the-no-collar-workforce.html" target="_blank">90% of Millennial workers</a> feel it&#8217;s important to be constantly learning at their jobs, and 70% feel they need &#8220;me time&#8221; at work, versus 39% of baby boomers.</p>
<p>Why aren&#8217;t more women in leadership positions? Mega-billionaire and Virgin mastermind Richard Branson thinks <a href="http://www.virgin.com/richard-branson/blog/why-arent-more-women-in-leadership-positions" target="_blank">companies should be forced to have more females</a> on their board of directors.</p>
<p>You want big data? You can&#8217;t handle the big data. IBM and ASTRON (an astronomy organization based in the Netherlands) plan to collaborate to explore the origins of the universe with a <a href="http://redux.com/stream/item/2225664/From-Big-Bang-to-Big-Data-ASTRON-and-IBM-Collaborate-to-Explore-Origins-of-the-Universe" target="_blank">Square Kilometer Array</a>. The telescope can scan an area roughly the span of the continental U.S. at once.</p>
<p>With <a href="http://itknowledgeexchange.techtarget.com/cio/lessons-learned-from-steve-jobs-effective-leadership-style/">the death of Steve Jobs</a>, the tech world eagerly awaits the next great visionary to emerge. Despite what Jeff Bezos or <a href="http://itknowledgeexchange.techtarget.com/cio/mark-zuckerberg-now-part-of-the-establishment-ballmer-back-in-club/">Mark Zuckerberg</a> would like you to believe, it seems that <a href="http://blogs.hbr.org/cs/2012/03/why_great_leaders_are_in_short.html" target="_blank">great leaders are in short supply</a>.</p>
<p>Are Millennial-generation traits leading to more <a href="http://www.huffingtonpost.com/2012/03/30/women-work-gen-y-millennial-burnout-syndrome_n_1392741.html" target="_blank">young women suffering major burnout</a> at work?</p>
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		<title>Big data in context is how real understanding begins</title>
		<link>http://itknowledgeexchange.techtarget.com/cio/big-data-in-context-is-how-real-understanding-begins/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cio/big-data-in-context-is-how-real-understanding-begins/#comments</comments>
		<pubDate>Tue, 06 Mar 2012 17:07:02 +0000</pubDate>
		<dc:creator>Scot Petersen</dc:creator>
				<category><![CDATA[big data]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[data deduplication]]></category>
		<category><![CDATA[data storage]]></category>
		<category><![CDATA[IBM]]></category>
		<category><![CDATA[Leadership and Strategy]]></category>
		<category><![CDATA[Managing data storage]]></category>

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		<description><![CDATA[Big data, big picture, big salad. It really doesn&#8217;t matter, according to IBM&#8217;s Jeff Jonas: The more the merrier. Jonas, the big brain behind IBM&#8217;s business analytics efforts, spoke about the latest technological developments in crunching big numbers at the recent IBM PartnerWorld conference in New Orleans. And what&#8217;s going on is a big deal [...]]]></description>
				<content:encoded><![CDATA[<p><a href="http://searchcio.techtarget.com/quiz/Business-intelligence-services-and-big-data-quiz-for-CIOs">Big data</a>, big picture, big salad. It really doesn&#8217;t matter, according to <a href="http://jeffjonas.typepad.com/jeff_jonas/2012/01/g2-sensemaking-1-year-birthday-today-cognitive-basics-emerging.html" target="_blank">IBM&#8217;s Jeff Jonas</a>: The more the merrier. Jonas, the big brain behind IBM&#8217;s business analytics efforts, spoke about the latest technological developments in crunching big numbers at the recent IBM PartnerWorld conference in New Orleans. And what&#8217;s going on is a big deal &#8212; very big.</p>
<p>Jonas, chief scientist of the IBM Entity Analytics group and an IBM Distinguished Engineer, doesn&#8217;t fear large data sets. He&#8217;s working on systems that work better and more efficiently, the more data there is to crunch. &#8220;Big data, new physics,&#8221; he calls it.</p>
<p>&#8220;It&#8217;s really about <a href="http://searchcio.techtarget.com/news/2240113312/Big-data-mobile-IT-cloud-drove-fast-moving-2011-set-stage-for-2012">big data in context</a>,&#8221; he said. &#8220;On this journey, with context, you end up with having higher-quality predictions because both your false positives and your false negatives are declining.&#8221;</p>
<p>Whereas data managers for years have worried about data cleansing, data hygenics and data sterilization, Jonas says that more data &#8212; and more information about that data &#8212; helps define patterns in data that otherwise would not be found. &#8220;Your bad data becomes your friend. It turns out you don&#8217;t want to overly clean your data.&#8221;</p>
<p>The next generation (dubbed <em>G2</em>) of business intelligence systems Jonas is working on will be able to evaluate new observations vs. previous ones in real time, he reported. It also will be able to handle &#8220;abstract entities&#8221; and &#8220;exotic features,&#8221; and become tolerant of &#8220;uncertainty or disagreement.&#8221; In other words, G2 will be able to &#8220;learn.&#8221; And all in a response time of less than 200 milliseconds.</p>
<p>Is there any limit to our ability to understand the world around us through data? <em>That&#8217;s</em> the big question.</p>
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		<title>Chief scientist urges CIOs consider big data analytics</title>
		<link>http://itknowledgeexchange.techtarget.com/cio/chief-scientist-urges-cios-consider-big-data-analytics/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cio/chief-scientist-urges-cios-consider-big-data-analytics/#comments</comments>
		<pubDate>Wed, 29 Feb 2012 20:22:51 +0000</pubDate>
		<dc:creator>Wendy Schuchart</dc:creator>
				<category><![CDATA[big data]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[data privacy]]></category>
		<category><![CDATA[Risk management]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/cio/chief-scientist-urges-cios-consider-big-data-analytics/</guid>
		<description><![CDATA[NEW ORLEANS &#8212; The highlight of IBM PartnerWorld 2012 was not the sales updates nor the award winners, but a half-hour presentation by IBM&#8217;s chief scientist, Jeff Jonas. The Las Vegas resident genius invigorated the 1,000-strong crowd of IBM&#8217;s partners and guests, starting with the simple tale of a very complicated puzzle experiment. Jonas took [...]]]></description>
				<content:encoded><![CDATA[<p>NEW ORLEANS &#8212; The highlight of IBM PartnerWorld 2012 was not the sales updates nor the award winners, but a half-hour presentation by IBM&#8217;s chief scientist, Jeff Jonas. The Las Vegas resident genius invigorated the 1,000-strong crowd of IBM&#8217;s partners and guests, starting with the simple tale of a very complicated puzzle experiment.</p>
<p>Jonas took a puzzle and removed 10% of the pieces, threw another four partial puzzles into the mix, then a duplicate of the first puzzle, also with pieces missing. He watched how long it took four teenagers to realize that they had been duped (a little under three hours) and how long they sorted out duplicate &#8220;data,&#8221; as well as data that didn&#8217;t belong to the picture they were creating.</p>
<p>For instance, what was a Las Vegas neon sign doing in a puzzle that clearly depicted &#8220;hillbillies&#8221; on a porch? Jonas explained how this represented exactly the constraints our big data analysis efforts operate under. Midmarket companies aren&#8217;t playing with a single puzzle showing the neon landscape of Las Vegas or a charming vignette of some country types playing jug-band music.</p>
<p>As IBM&#8217;s chief scientist explained, until you have context, you wonder if the puzzle piece with flames on it is showing a fire in a fireplace or a fire in the kitchen. As the puzzle experiment at PartnerWorld demonstrated, we are in danger of throwing out &#8220;bad data&#8221; that could become useful in the future. Scott Lowe discussed this phenomenon in our tip last week on <a href="http://searchcio-midmarket.techtarget.com/tip/How-CIOs-can-avoid-big-chaos-through-a-BI-data-steward">Big Chaos</a>.</p>
<p>As a big data analytics junkie, I see the inherent value in using technology to make these connections. For instance, at PartnerWorld, Jonas cited the example of a top five major U.S. retailer at which two out of every 1,000 new hires had been charged with theft from that very same retailer. It boggles the mind that HR wasn&#8217;t talking to the loss prevention department, and yet it&#8217;s easy enough for a giant enterprise to make such a glaring oversight. Jonas calls this <em>enterprise amnesia</em> and cautioned that companies must stop trying to squeeze data out of the puzzle pieces. Instead, &#8220;the data must find the data and the relevance must find the user.&#8221;</p>
<p>Of course, IBM PartnerWorld exists to encourage midmarket CIOs to use its big data analytics, under the wing of Jonas, its resident genius and chief scientist. I do wonder, though, if midmarket companies aren&#8217;t being coaxed to apply the big-data-analytics square peg into a round hole. It&#8217;s rarely a case of pulling out a snazzy GUI to call up a magic answer, as much as departments outside IT would like to imagine.</p>
<p>Big data analytics requires some level of finesse, not to mention some intuitive leaps, to yield the gold in them thar hills. Are midmarket companies ready to take the dive? I suspect many midmarket companies&#8217; big data analytics might be driven from departments outside the CIO&#8217;s control. But smart CIOs will have anticipated this movement and taken some proactive measures to insure that the right action is taken at the right time.</p>
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		<title>Are your big data analytics ready for 2012?</title>
		<link>http://itknowledgeexchange.techtarget.com/cio/are-your-big-data-analytics-ready-for-2012/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cio/are-your-big-data-analytics-ready-for-2012/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 09:08:55 +0000</pubDate>
		<dc:creator>Wendy Schuchart</dc:creator>
				<category><![CDATA[big data]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Hadoop]]></category>
		<category><![CDATA[Linux]]></category>
		<category><![CDATA[Open source]]></category>
		<category><![CDATA[SharePoint and Web 2.0]]></category>
		<category><![CDATA[Twitter]]></category>

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		<description><![CDATA[Welcome to Q1 and the year of big data. Now that you&#8217;re back in the saddle after a rousing holiday season, we&#8217;ve primed the well with our weekly dose of news from around the blogosphere, including the scoop on new releases of Linux and Hadoop, who exactly is still using Internet Explorer 6.0, and opinions on [...]]]></description>
				<content:encoded><![CDATA[<p>Welcome to Q1 and the year of big data. Now that you&#8217;re back in the saddle after a rousing holiday season, we&#8217;ve primed the well with our weekly dose of news from around the blogosphere, including the scoop on new releases of Linux and Hadoop, who exactly is still using Internet Explorer 6.0, and opinions on whether big data analytics give you the biggest bang for your strategy buck.</p>
<ul>
<li>Before you stress too much about your big data analytics strategy, take heart: Bain says <a href="http://www.forbes.com/sites/tomgroenfeldt/2012/01/04/big-data-often-isnt-really-says-bain/" target="_blank">maybe big data is not so big</a>.</li>
<li>If you&#8217;re going to the International Consumer Electronics Show (CES), swing by the Microsoft booth for old time&#8217;s sake. This show will be the industry giant&#8217;s last CES, leaving the IT world wondering if <a href="http://www.nytimes.com/2012/01/09/technology/consumer-electronics-show-loses-clout-as-industry-shifts.html" target="_blank">CES has become irrelevant</a>.</li>
<li>Looking to ditch the ubiquitous laptop messenger bag? Think about going Inspector Gadget with a <a href="http://mashable.com/2012/01/06/ces-trench-coat-geek-chic/" target="_blank">technophile&#8217;s trench coat</a>.</li>
<li>Speaking of Redmond, fewer than 1% of U.S. Web browsers are using <a href="http://www.ie6countdown.com/" target="_blank">Internet Explorer 6.0</a> as the entire country leans toward the light. China, however, still sees one in four users still surfing the old beast. Just remember, gentle readers: Friends don&#8217;t let friends use the Exploder.</li>
<li>Just about every blogger has decreed that 2012 will be <a href="http://blogs.hds.com/hu/2011/12/2012-trend-big-data.html" target="_blank">the year of big data</a> analytics, and just in time, we finally get a buh-bye to beta with the <a href="http://hadoop.apache.org/common/docs/r1.0.0/releasenotes.html" target="_blank">Hadoop 1.0 release</a>.</li>
<li>Not sure how to conceptualize all of your social media efforts? The <a href="http://news.cnet.com/8301-13846_3-57351551-62/twitterize-yourself-makes-visual-sense-of-big-data/" target="_blank">Twitterize Yourself</a> app from Visual.ly uses big data analytics to help you visualize your Twitter posts.</li>
<li>Looking to avoid an <a href="http://www.forbes.com/sites/ewanspence/2012/01/06/london-olympic-games-ban-volunteers-from-social-media/" target="_blank">Olympic-sized Twittergate</a>, the London Olympic Games have banned its volunteers from discussing the games over social media platforms. Now <i>that&#8217;s</i> a buttoned-up social media policy!</li>
<li>Customers of the so-called <i>freemium model</i> are <a href="http://www.tylernichols.com/web-development/i-am-done-with-the-freemium-business-model" target="_blank">more demanding than paying customers</a>, according to developer Tyler Nichols, who found that his freemium-model customers were making him question whether his free service was even worth it.</li>
<li>Attention Linux lovers! Linux 3.2 has been released, <a href="https://lkml.org/lkml/2012/1/4/395" target="_blank">according to Sir Torvalds himself</a>.</li>
</ul>
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		<title>BYOD backlash leads 2012 technology trends</title>
		<link>http://itknowledgeexchange.techtarget.com/cio/byod-backlash-leads-2012-technology-trends/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cio/byod-backlash-leads-2012-technology-trends/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 21:55:57 +0000</pubDate>
		<dc:creator>Scot Petersen</dc:creator>
				<category><![CDATA[big data]]></category>
		<category><![CDATA[Bring your own device]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[BYOD]]></category>
		<category><![CDATA[Leadership and Strategy]]></category>
		<category><![CDATA[mobile technology]]></category>
		<category><![CDATA[technology trends]]></category>

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		<description><![CDATA[I got a kick out of SearchHealthIT&#46;com&#8217;s 2012 technology trends not to watch. Since the site launched in late 2009, it has written extensively about electronic medical records, personal health records and a few others. Now, it seems, many of these trends are showing signs of slowing growth. Victims of hype? No. More likely, victims [...]]]></description>
				<content:encoded><![CDATA[<p>I got a kick out of SearchHealthIT&#46;com&#8217;s <a href="http://searchhealthit.techtarget.com/news/2240113145/Five-health-IT-trends-not-to-watch-in-2012">2012 technology trends <em>not</em> to watch</a>. Since the site launched in late 2009, it has written extensively about electronic medical records, personal health records and a few others. Now, it seems, many of these trends are showing signs of slowing growth.</p>
<p>Victims of hype? No. More likely, victims of expectations that were set too high for very complex technology initiatives. In the world of the CIO, we see this all the time. So in that spirit, here are a couple of trends I think will retreat in 2012.</p>
<p><a href="http://itknowledgeexchange.techtarget.com/total-cio/a-strong-byod-policy-should-be-sop/"><strong>Bring your own device</strong></a> (BYOD). This will be the year of BYOD backlash. Certainly, many companies are already allowing employees to use <a href="http://searchcio-midmarket.techtarget.com/tip/The-top-10-free-best-business-iPad-apps">their own iPads</a>, etc., for day-to-day work. But I sense that there will be some more serious thought put behind it this year. For one thing, companies may be all for iPads but will start to buy them and hand them out as company issue. Kind of takes the fun out of it, doesn&#8217;t it? Likewise, a good percentage of IT or security managers will revolt outright and <a href="http://searchcio-midmarket.techtarget.com/tip/How-the-iPad-raises-new-concerns-for-mobile-device-security">ban the use of outside devices</a> or make users register their own so usage can be monitored.</p>
<p><a href="http://searchcio.techtarget.com/tip/Consider-these-five-questions-before-you-tackle-large-scale-data"><strong>Big data</strong></a>. Raise your hand if you are sick of hearing about big data. Just remember that you cannot buy &#8220;big data&#8221; products, as much as vendors would like you to know they are the big data source. Big data is not even a set of technologies; it more closely resembles a strategy toward business intelligence. Watch this space this year for more information about how to create a BI strategy that can embrace all the data you have at your disposal. Until then, consider the benefits of &#8220;small data.&#8221;</p>
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		<title>PlayStation Network breach is Sony&#8217;s shameful nadir</title>
		<link>http://itknowledgeexchange.techtarget.com/cio/playstation-network-breach-is-sonys-shameful-nadir/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cio/playstation-network-breach-is-sonys-shameful-nadir/#comments</comments>
		<pubDate>Thu, 28 Apr 2011 13:33:15 +0000</pubDate>
		<dc:creator>Scot Petersen</dc:creator>
				<category><![CDATA[CIO]]></category>
		<category><![CDATA[data breach]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/cio/?p=937</guid>
		<description><![CDATA[Another week, another major hack. It seems these things go in cycles. There was a major breach at email provider Epsilon earlier this month. But the recent attack on the PlayStation Network is unprecedented, in many ways. And most of it does not have to do with gamers. First, with more than 70 million users [...]]]></description>
				<content:encoded><![CDATA[<p>Another week, another major hack. It seems these things go in cycles. There was a <a href="http://itknowledgeexchange.techtarget.com/cio/what-have-we-learned-from-the-epsilon-security-breach/">major breach at email provider Epsilon</a> earlier this month. But the <a href="http://ingame.msnbc.msn.com/_news/2011/04/26/6539290-why-the-playstation-network-breach-is-scary">recent attack on the PlayStation Network</a> is unprecedented, in many ways. And most of it does not have to do with gamers.</p>
<p>First, with more than 70 million users affected, the PlayStation Network breach could potentially be the <a href="http://www.reuters.com/article/2011/04/27/sony-idUSL3E7FR05U20110427">biggest identity theft event in history</a>.</p>
<p>Second, and I think more egregious, is the incredibly slow response from Sony. As of this writing, the breach is a week old and the network is still down and could be for another week.</p>
<p>Third, Sony, a noted technology vendor, visionary and pioneer (and also perpetrator of the infamous CD <a href="http://searchsecurity.techtarget.com/news/1155157/Sony-settles-DRM-rootkit-lawsuit-for-cash-clean-music">digital rights management</a> scandal a few years ago) should be ashamed of the scope of exposure to its network.</p>
<p>But there is a ray of hope. For the millions out there who are addicted to the PSN multiplayer versions of <a href="http://www.callofduty.com/">Call of Duty: Black Ops</a> and the new craze, <a href="http://www.thinkwithportals.com/">Portal2</a>, as my two sons are, there is a rare opportunity for a respite from the virtual world and a <a href="http://globalgrind.com/hip-hop-culture/eight-things-do-while-playstation-network-down-photos">chance to face reality</a>.</p>
<p>Time for Sony to do the same.</p>
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		<title>What have we learned from the Epsilon security breach?</title>
		<link>http://itknowledgeexchange.techtarget.com/cio/what-have-we-learned-from-the-epsilon-security-breach/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cio/what-have-we-learned-from-the-epsilon-security-breach/#comments</comments>
		<pubDate>Tue, 12 Apr 2011 13:32:47 +0000</pubDate>
		<dc:creator>Scot Petersen</dc:creator>
				<category><![CDATA[CIO]]></category>
		<category><![CDATA[data breach]]></category>
		<category><![CDATA[data security]]></category>
		<category><![CDATA[Epsilon]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/cio/?p=923</guid>
		<description><![CDATA[My wife and I started getting the emails April 4. Best Buy. Our bank. Other e-commerce sites we had shopped. The impact of the Epsilon security breach was far and wide. My first thought was that at least companies are getting less squeamish about putting out breach notifications. By now, businesses understand that a security [...]]]></description>
				<content:encoded><![CDATA[<p>My wife and I started getting the emails April 4. Best Buy. Our bank. Other e-commerce sites we had shopped. The impact of the <a href="http://searchcompliance.techtarget.com/news/2240034592/Epsilon-breach-shows-lack-of-email-regulations-consumer-protection">Epsilon security breach</a> was far and wide.</p>
<p>My first thought was that at least companies are getting less squeamish about putting out breach notifications. By now, businesses understand that a security breach doesn&#8217;t necessarily mean that they will be put out of business, which we learned with the <a href="../../../../../../it-compliance/no-easy-answers-for-complying-with-data-protection-regulations/">TJX data breach</a>.</p>
<p>But what is different in the wake of the Epsilon attack is that cybercriminals don&#8217;t necessarily have to get all of your personally identifiable information anymore to be able to get an edge on the consumer. Here, they just got names and email addresses. But that may be enough: A mere notification may be enough to spur someone to reply to a phishing email and inadvertently give away much more information than the original breach garnered.</p>
<p>Just as companies all have to have security and privacy policies, so do individual consumers when dealing with cybercrime. The same rules apply, however &#8212; awareness, diligence and taking the responsibility to know with whom you are doing business.</p>
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		<title>A smart business intelligence strategy</title>
		<link>http://itknowledgeexchange.techtarget.com/cio/a-smart-business-intelligence-strategy/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cio/a-smart-business-intelligence-strategy/#comments</comments>
		<pubDate>Tue, 28 Sep 2010 16:39:13 +0000</pubDate>
		<dc:creator>Scot Petersen</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[CIO]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/cio/?p=720</guid>
		<description><![CDATA[My campaign to forever rid my home of snail mail is coming along, except for two areas: Clothing catalogs and Sierra Club membership appeals. The clothing catalogs I can understand. They might be the last thing that disappears from U.S. Postal Service mail bags. The Sierra Club, on the other hand, mystifies me. Every other [...]]]></description>
				<content:encoded><![CDATA[<p>My campaign to forever rid my home of snail mail is coming along, except for two areas: Clothing catalogs and Sierra Club membership appeals. The clothing catalogs I can understand. They might be the last thing that disappears from U.S. Postal Service mail bags.</p>
<p><a href="http://www.sierraclub.org/">The Sierra Club</span></a>, on the other hand, mystifies me. Every other month or so I get a fat envelope stuffed with different pieces of paper &#8212; letters, brochures, maps, return envelopes, etc. &#8212; enticing me to join and support the cause. That much paper from an environmental group would be truly revolting if all of it didn&#8217;t say that it was 100% recycled. But still, what are they smoking?</p>
<p>The <a href="http://www.worldwildlife.org/home-full.html">World Wildlife Fund</span></a><span> (WWF) is not exactly a competitor, but the nonprofit organization does solicit funds from many of the same people. The WWF does have a different way of going about it, however.</p>
<p><span>I met recently with Phil Redmond, director of e-business information technology at the WWF, who explained how his organization has a <a href="http://searchcio-midmarket.techtarget.com/generic/0,295582,sid183_gci1516189,00.html">business intelligence strategy</a> that keeps its member and donor recruitment process streamlined.</p>
<p>The WWF uses SAS Institute&#8217;s <a href="http://www.dataflux.com/Products/Data-Management-Studio.aspx">DataFlux Data Management Studio</a> to manage, clean and keep up to date its rolls of members and donors, and the intelligence gathered from the software can help determine who gets what kind of solicitation.</p>
<p>For instance, he said, donors can get an email soliciting funds, but, depending on their profiles and other data, select people could get a more personal treatment. &#8220;Using SAS doesn&#8217;t replace the handwritten note they send out to the big donors.&#8221; If the Sierra Club did this, I would be free of the recurring fat envelope.</p>
<p>The WWF is using BI not only for member management, but for creating data on wildlife itself, and has set up a business intelligence strategy around tracking migration patterns and populations of endangered species.</p>
<p class="MsoNormal"><span>One result of this effort is a <a href="http://www.worldwildlife.org/savetigersnow/index.html">text for Tigers campaign</a>. Now that&#8217;s an intelligent use of business software.</p>
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		<title>Why using Microsoft Excel in SMB IT makes sense</title>
		<link>http://itknowledgeexchange.techtarget.com/cio/why-using-microsoft-excel-in-smb-it-makes-sense/</link>
		<comments>http://itknowledgeexchange.techtarget.com/cio/why-using-microsoft-excel-in-smb-it-makes-sense/#comments</comments>
		<pubDate>Tue, 18 May 2010 20:04:21 +0000</pubDate>
		<dc:creator>Kristen Caretta</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Midmarket CIO]]></category>
		<category><![CDATA[Project Management]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/cio/?p=571</guid>
		<description><![CDATA[It&#8217;s no surprise that many organizations are using Microsoft Excel. Evolving from more than just a simple spreadsheet application, Excel is used for everything from simple project management to business intelligence (BI). &#8220;I literally use [Excel] for everything,&#8221; said Ray Bhatia, vice president of operations at San Francisco-based search engine marketing firm Demand Local Inc. [...]]]></description>
				<content:encoded><![CDATA[<p>It&#8217;s no surprise that many organizations are using Microsoft Excel. Evolving from more than just a simple spreadsheet application, Excel is used for everything from <a href="http://searchcio-midmarket.techtarget.com/tip/0,289483,sid183_gci1510463,00.html">simple project management</a> to <a href="http://searchcio-midmarket.techtarget.com/tip/0,289483,sid183_gci1375291,00.html">business intelligence</a> (BI). &#8220;I literally use [Excel] for everything,&#8221; said Ray Bhatia, vice president of operations at San Francisco-based search engine marketing firm Demand Local Inc.<br />
<span id="more-571"></span><br />
&#8220;You meet people and you start to talk about work and what you do, and Excel almost always comes up,&#8221; Bhatia said. &#8220;People say, &#8216;I love Excel&#8217; &#8212; almost guiltily &#8212; just after they finish telling you about what they use it for.&#8221; </p>
<p>What is everyone using Microsoft Excel for? As I mentioned earlier, project management and BI are often top Excel candidates, but Bhatia said he sees it extend out <i>everywhere</i>.</p>
<p>For example, Bhatia has been using an Excel spreadsheet as an impromptu <a href="http://searchsoftwarequality.techtarget.com/news/article/0,289142,sid92_gci1374520,00.html">bug-tracking</a> and logging system. Anything he comes across, or is alerted to, gets prioritized in his Excel spreadsheet. </p>
<p>But, while it&#8217;s a quick, cheap way to keep things in order, it won&#8217;t work as well for long as the company continues to grow, he said. &#8220;Excel can take you a long way,&#8221; he said, &#8220;but many users, like myself, usually reach a point where they need a more specialized tool.&#8221;</p>
<p>It&#8217;s not as easy as it sounds to find that tool &#8212; especially in small companies &#8212; and it&#8217;s easy to get lost in all the noise. A lot of the solutions are either too niche &#8212; handling one solution well but also requiring yet another tool to log in to and manage &#8212; or too broad and include a lot of &#8220;stuff&#8221; that Bhatia said he just doesn&#8217;t need or care to use.</p>
<p>And sorting through all of that is time-consuming and not necessarily worth the effort in the short term, he said. </p>
<p>&#8220;In a small business, you need to prioritize and make decisions quickly so you can continue to grow,&#8221; he said.&#8221;If you&#8217;re mulling over a possible solution to a problem that&#8217;s not mission critical, you&#8217;re wasting your time.&#8221;</p>
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