Check out [A href="http://searchcio-midmarket.techtarget.com/news/article/0,289142,sid183_gci1301840,00.html"]this story[/A] to see how even a big-time vendor like SAP has been slow out of the gate with its new SaaS offering, Business ByDesign.
As for metrics, that’s a tough one. The easy answer is customers. But since so many SaaS programs sell by seat, should we be measuring the number of companies using a product or the total number of users? And come to think of it, even that wouldn’t be a great measuring stick. After all, another measure of a good SaaS product could be how well it works in companies with only a handful of users.
Concerning Salesforce, I mention them because they have some key factors in achieving success. Name recognition and partners (in a sense, at least). I notice that LucidEra has a “for salesforce.com” tab on the website. Intacct was pretty pumped about the connection as well. If smaller vendors are in a rush to say they work with salesforce.com, that’s some form of success. Anecdotal, of course.]]>