The IT Infrastructure Library (ITIL) can be a useful tool — for those who have ventured into it. Just 40% of 169 IT managers at midmarket firms surveyed by SearchCIO-Midmarket.com last year are using ITIL best practices for IT service management, although 57% are planning or investigating the framework.
Of those who are using ITIL, two-thirds say their ITIL strategy has lived up to expectations. The problem is getting started, training staff and getting buy-in from upper management to implement the practices.
Probably the easiest method to get ITIL into your organization is through software tools that have ITIL processes embedded into them.
Jennifer Gianfrancesco, director of IT at Pittsburgh’s Magee-Women’s Research Institute and a certified ITIL practitioner, threw out the old Excel-based help desk system she inherited three years ago and brought in Cherwell Software Inc.’s Cherwell Service Management.
Her staff uses it for asset intelligence, configuration management, incident reporting and software management, among other services. The key, however, she says, is that the tool enables you to apply ITIL where you need it, and doesn’t require you to go for everything. Like ITIL itself, the software enables “a method. It doesn’t tell you how to implement.”
If you are looking for some advice on ITIL strategy and picking ITIL tools, check out contributor Jonathan Hassell’s column on must-have ITIL tool features.
I’ve had an iPhone 4 for a few months now and I haven’t even begun to tap all the things I can do, and I’m nowhere near taking advantage of all the iPhone business apps.
I know this because the salesperson over at the Apple store gave me a funny look when I asked him to check if I had a defective battery. ‘Gee, you haven’t downloaded much. I have 3,000 songs on my iPhone and…hmmm you’re on an older version of the OS. Do you sync your phone up with your computer to get the latest updates? Have you checked out the App store? There are apps that you can use for work too, and you can make your own apps.’
What I’ve discovered so far is songs that I haven’t heard for years, Angry Birds (yes the game is as addictive as everyone says) and that you can scratch your iPhone screen (despite the car key test the Apple store employees show you before you buy one). All it takes is walking away from your phone for a few minutes while a puppy intent on eating your iPhone bumper is in the room.
As for business applications, I have it synced up with my work email account and I downloaded a scanner application to input receipts in my company’s travel and expense system. That’s it. It’s pitiful I know, but I have been checking out other iPhone business apps lately.
If I were a salesperson I could track leads and view invoices, and if I were a sys admin I could remotely update desktops. Actually, there are a lot of useful iPhone apps for IT admins like Rove Virtual Machine Manager and NiceTrace.There’s also apps that let you view financial reports and see how well a marketing campaign is doing.
And in this economy, who couldn’t use a few good networking apps. On the retail side I think it’s pretty cool that credit card transactions can now be swiped on the iPhone, even if I’m switching topics here to hardware advancements.
I know I’m glossing over a lot of other applications, but what I’m looking for is iPhone business apps that appeal to a more general audience, and what is more general than the use of Microsoft Office. I haven’t tried these out yet so this is by no means a plug, but according to their Website, DataViz makes Documents to Go, an application that lets you view and edit word documents and sync mail and documents with your Exchange Server. QuickOffice also has a suite of applications, one of which lets you create and edit Office files on your iPhone.
I’m not the only one on the look out for useful, general purpose mobile business apps. A lot of IT executives are putting mobile application development at the top of their priority list. The consensus at a Society for Information Management panel at the annual SIM conference this past October was that the developer community isn’t making many useful business applications, but instead ones that appeal to younger consumers. And this group of consumers find business applications “boring.”
“We, as enterprise architects of our organizations, have to understand that feature sets are going to be driven by consumer demand, not by what we in the business would like to see,” said panelist Chuck Musciano, vice president and CIO of construction material supplier Martin Marietta Materials Inc., at the time.
If this is true, then it will be up to internal IT departments to come up with ways to connect apps that the business needs to mobile devices, as is the case already at many Midmarket companies.
Let us know what you think about this blog post; email Christina Torode, News Director.
Innovation is a popular topic among IT professionals and media. It’s also one of the more misunderstood concepts. If you ask 10 CIOs what IT innovation means to them or to their companies, you will get 10 different answers. You will get some original thought on it; you will also get some useful nugget that someone borrowed from someone else.
This ambiguity is one reason why we have started to talk more directly to CIOs about IT innovation, with the CIO Innovators: Profiles in IT and Business Leadership. Not innovation in an abstract sense, but really, what role did innovation play in the execution of a successful IT project? Was the original idea born out of innovative thinking, or did innovative methods enable the project to get off the ground or clear significant hurdles along the way?
What we are seeing is that what’s more important than the random innovative thought or impulse is being able to create a culture of innovation in which out-of-the-box thinking can thrive. More to the point, to create a culture in which innovation is part of everything you do.
An example of this is from Steven John, CIO of H.B. Fuller, who explained that an innovative environment is a function of time. You have to allot time to people to develop ideas, and you have to have enough foresight into the goals of an organization that you can start planning how to get there early — early enough that you can still bat multiple ideas around rather than have to stick to one because there isn’t time to think of an alternative.
John also said that in order to free up time to think in an innovative way, you have to make sure that no one is wasting their time or others’ in day-to-day activities and that no one is duplicating tasks. “If you are doing something that someone else can do, then things that only you can do are not getting done,” he said.
Make that a resolution for 2011: Eliminate wasted time. That may not be “innovative” in itself, but it could put you on the right track.
Reader Jim Dries offered me another point of view on the SearchCIO.com salary and careers survey, which was completed late last year.
In our 2010 IT salary survey, all signs point to increased salaries for most levels of IT managers and above in most industries and companies, large and small. The numbers were higher than 2009 and also pointed to a better 2011 for most involved in the profession.
However, our IT salary survey numbers may overlook one area that Dries says should be taken into consideration: “My … interpretation of the higher IT salaries is that it has less to do with the rising economy and more to do with a leaner staff being paid more to stay and do more with less,” he said in an email.
He’s right in the sense that IT managers, directors and executives have been learning to do more with less for several years now. And certainly the total numbers of IT personnel have dwindled, so we should consider the number of jobs lost to the increased efficiencies that IT is building into its systems, as well as lost to outsourcing outright.
“These are the type of actions businesses are taking and evidenced by industry information. Less can be said of the evidence for a ‘recovering economy,’” he wrote.
I remember talking to an IT manager about his XP migration plans to Vista, and he said that he was going to hold on to XP come hell or high water. Mainstream support for XP had ended and extended support for the OS will end in April 2014, but it didn’t matter to him. He was determined to make it work.
These days, an XP migration to Windows 7 feels inevitable. Vista just didn’t cut it, but Windows 7 is promising to take away the things that aggravated you about Vista, and has features that make your life easier. With Windows 7, you get improved management, security and reliability features: AppLocker, BitLocker, BranchCache and an improved user interface, just to name a few features.
You also get tools that Microsoft has developed to address some of the application compatibility problems, tools like Shims that target specific compatibility problems with applications when moving from XP to Windows 7.
Gartner estimates that it will take 12 to 18 months to plan your migration: gathering information about applications and hardware, testing and remediation and piloting, while some software vendors will stop supporting Windows XP in 2012.
Between the potential lack of support for XP on the part of some software and hardware vendors by 2012 and the end of extended XP support in 2014, Gartner analyst Stephen Kleynhans said time is running out. “It’s like we are test crash dummies heading for a wall,” he said during a recent webcast on migrating to Windows 7.
But I’d like to hear from you about your XP migration plans. Does the 2014 end to extended support make a difference to your plans, and how long do you think your XP migration will take?
The average IT salary in 2010 for senior IT executives, mid-level IT executives and IT managers was $121,797, according to our annual CIO Salary and Careers Survey, taken in November.
This is a $10,000-plus drop from the average IT salaries of the 952 senior, mid-level and IT manager professionals we polled in 2009 (when the average was $132,203). But this is not an apples-to-apples comparison as, year over year, the respondents to the survey are not the same individuals, and the number of respondents within each IT job category also changes.
Disclaimer aside, the 921 respondents to our most recent survey are making less money than the respondents to our survey in 2009 but, on a brighter note, this year’s group of respondents did see salary increases.
When asked about their IT salaries in 2010 compared to 2009, mid-level IT directors said they saw the biggest bump, a 4.3% increase from an average salary of $116,976 in 2009 to $121,979 in 2010. Senior IT executives saw an average increase of 1.7% ($145,899 in 2009, versus $148,380 in 2010). IT managers’ raises were miniscule in comparison, only .3% ($94,744 in 2009 and $95,032 in 2010).
So it would seem that mid-level IT management is not a bad place to be. But senior-level IT executives are expecting the biggest pay raise as we move into 2011 — a 5.3% increase.
Mid-level IT executives, meanwhile, predict a 4.5% pay raise in 2011, and IT managers a 4.1% increase.
Broken out by industry, senior IT executives’ IT salaries in the financial services sector increased by 15.2% in 2010 to $152,437 compared to 2009, and these executives expect a 4.4% pay hike in 2011. On the other end of the spectrum, IT salaries for senior IT executives in health care saw their pay drop by 7.3% to an average $142,686 in 2010.
The government sector was not a good place to be as far as IT salaries for mid-level IT managers. Compared to 2009, their salaries dropped by 7.3% in 2010 to $109,278.
Mood by industry
Despite seeing the biggest drops in salaries, IT professionals in health care and government sectors are not the most pessimistic. Granted, when you start to break the numbers down by industry, the stats become a bit more anecdotal due to their smaller sample sizes in comparison to overall respondents. Of the 100 IT professionals in the health care sector asked about the mood in their organization, 38% were pessimistic, 30% optimistic and 32% neutral. Of the 88 government sector respondents, 42% were pessimistic, 32% optimistic and 26% neutral.
The 22 IT folks in the entertainment sector that answered our question about the mood in their organization were the most pessimistic: 64%.
But overall, 72% of senior IT executives, 65% of mid-level IT directors and 61% of IT managers rate the mood at their organizations as neutral or optimistic as SearchCIO-Midmarket.com Senior News Writer Linda Tucci points out in her story on how IT salaries vary by industry.
Another optimistic sign? IT budgets are expected to grow by about 2.8% this year, according to 2,300 respondents from around the world (excluding China) to TechTarget’s 2011 IT Priorities Survey.
Anecdotally, IT professionals I’ve been talking to lately are on the hunt to hire: One data center manager is looking for several virtualization experts (a hot commodity) and a small consulting firm just hired a new expert.
The conversations I’ve had during the year also gradually turned from a lead focus on cost cutting to prioritizing projects that have been put off. This doesn’t necessarily mean that controlling costs isn’t still paramount, but it is yet another sign that the outlook for 2011 is looking a little rosier.
What’s your outlook? Email me at Christina Torode, News Director.
As we continue to chronicle the “disappearing” data center, we have to consider the ongoing transformation of the enterprise application. Software as a Service, Web-based applications, cloud computing and mobile have effectively put an end to client/server applications that were the rage fewer than 15 years ago.
And even though “cloud” has been part of everyday IT lingo for three or four years, there is still much we don’t know about exactly what a cloud is or what defines a cloud service or application, not to mention private clouds. SearchCIO.com Features Writer Laura Smith this week discusses how private clouds are more than just virtualized environments. Management is just as key an ingredient, and CIOs are starting to adjust their focus.
In reality, we are a long way from getting a grip on not just how to define data center transformation, but what the end-game really is. But a TechTarget colleague recently put a certain spin on it that made a lot of sense. There’s nothing evolutionary about cloud computing, he said. It’s already here, since much of the technology has been around for awhile.
What’s revolutionary about it is that cloud is changing the delivery mechanism for applications, relocating the computing power and management (people) power outward and making executives rethink everything about how they use technology to run their businesses. CIOs must look to new ways to port, build, buy or outsource them; re-learn how to evaluate in-house application portfolios; and understand how to maximize value and reduce redundancies.
And this adjustment needs to happen quickly, because Microsoft is betting on the cloud as much as it has on anything since it first heard of the Internet.
Judging character and qualifications is a tough thing. The annual debate over the Major League Baseball Hall of Fame voting is going on, following the announcement of the two newest members, Roberto Alomar and Bert Blyleven, this week.
The voters are always asked to justify their votes: Do they go by stats, by whether or not a player used steroids, or by longevity? Some use the “black ink” test, which judges a player by how often he led the league in a certain statistical category, noted by bold type in the statistical record. Others use the “eyeball test,” a more qualitative judgment for those players whose stats don’t quite measure up.
For my money, stats are important, but the eyeball test, whether it’s voting for the Hall of Fame or hiring the right person for a job, is a better measure of a person’s worth, because overall value is not always the sum of someone’s stats or stops along a career path.
For technology executives looking for a job in 2011, the qualitative and the quantitative are equally important, according to SearchCIO.com Senior News Writer Linda Tucci’s “Writing a CIO resume” story this week.
Chris Patrick, global CIO practice leader in the Dallas office of executive recruiter Egon Zehnder International AG, advises clients that it’s not simply about what they did, but about how they did it. “Companies balance the quantitative with the qualitative, and sometimes the qualitative can be more important. How much carnage did you leave behind, or did you actually build a strong collaborative environment where people felt they were participating?” he said. Being able to build a team, to work across a matrix organization and to drive change when one doesn’t necessarily “own or control all the levers” — those are critical attributes for a CIO, he added.
How you communicate the idea that you excelled in an environment where ideas, culture and budgets were stacked against you is a tricky thing. Your job “stats” (accomplishments) in your resumé will likely get you past a first screening. But once you make it past that stage, you can throw the resumé away, because you need to sell yourself as being more than a collection of accomplishments.
A few weeks ago, a colleague of mine toured the halls of a major technology vendor, only to find them virtually deserted. Corporate holiday or off-site meeting? No, just the usual number of people working remotely or from home offices.
It’s not surprising that as the mobile workforce grows, the less bricks and mortar infrastructure matters. The Los Angeles Times reported recently that the walls are closing in on workers and that physical workspace dedicated to employees is shrinking. The square footage used to determine how much space a company needs has fallen from up to 700 square feet per employee to an average of 200 square feet. That number could go down to 50 square feet in five years, the article said, while the average cube space has fallen from 64 square feet to 49.
But internal space isn’t so important a factor in the shrinkage as the growth of virtual space, and management thereof, putting a premium on network, wireless and VPN infrastructure, as well as mobile devices and applications for them.
It follows that mobile devices are going to take on an even greater role from now on. Users are going to demand them and IT managers are going to have to start accommodating them, and developing apps for them.
Yankee Group analyst Eugene Signorini went even further when he discussed mobile workforce applications at the Health IT Insights conference earlier this month. He said eventually mobile apps are going to be developed by end users themselves (or, in that particular case, by doctors) who need a specific function out of their mobile devices.
This kind of scenario could invite chaos and panic in IT shops of today, but it’s a vision that is entirely possible and plausible, and one that companies need to prepare themselves for.
There are still many IT shops that have not virtualized the majority of their servers. Many still haven’t moved virtual machines (VMs) to a production environment yet. In fact, some may sidestep deploying their own virtual machines altogether.
I made that acronym up, but the point is that some SMBs could skip the virtualization vendors — VMware, Microsoft, Citrix, Red Hat, Oracle, etc. — and go straight to the cloud providers — Amazon, Google, Rackspace, SunGard and IBM — for an out-of-the-box hosted VM service.
Leave it up to the cloud providers to figure out why one VM is sucking the life out of the others in a cluster, or why the accounting department’s VM suddenly shuts down. After all, if analyst firms like Gartner are right, all virtualization roads lead to the cloud, so why not let the cloud providers configure your VMs for you?
That is not to say that midmarket companies aren’t choosing to deploy their own VMs. Midmarket companies’ adoption of virtual machines is expected to surpass the adoption rate under way in F500 companies within a year, said Gartner analyst Tom Bittman during a recent webinar.
Another Gartner survey found that by the end of 2010, 29% of all workloads running on x86 servers will be running in VMs. And by 2012, half of all workloads are expected to be running in VMs, according to the firm.
And if you are deploying your own virtual machines and developing your own virtual machine management strategy, think in terms of the lifecycle of the VM. I’m not just talking about putting policies and tools in place that track who has permission to set up a virtual machine, what resources a given VM is allowed to use, or when a given VM should be retired and repurposed.
Virtual machines are not static, they move around, and they could very well end up … in the cloud. So IT shops may want to keep in mind whether or not their VMs can be moved to the cloud, not just from a security perspective, but in terms of the technology they have chosen and whether or not that technology will be one supported by cloud providers in the long run.